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Apple Macintosh Service Certification Sample Questions:

1. Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

A) the computer falls under service warranty
B) no new problems have been introduced during the repair
C) the computer will continue to function after the repair
D) the original issue has been resolved
E) third-party software is working

2. Which of the following can permanently damage an LCD display?

A) Turning brightness up too high.
B) Not using a screen saver.
C) Rubbing the display.
D) Using a screen saver.

3. A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?

A) Discussions
B) Specifications
C) Downloads
D) Technician Guide

4.
You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.

A) True
B) False

5. Which THREE of the following are clues that may indicate a 'no power' condition? SELECT THREE

A) The cursor is frozen and the system is unresponsive.
B) You do not hear any fan or drive noise.
C) You do not hear a startup chime.
D) The power button or power indicator does not light up at all.
E) You cannot connect to the Internet.

Solutions: