Practice test available

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Multiple choices

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Free demo available

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?

A) Use the Consumer Account record type
B) Use Contacts just for B2B scenarios.
C) Use the Account Contact Relation object
D) Enable Person Accounts to model consumers.

2. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A) Assign the relevant lightning pages to the energy company's service agent user profile
B) Configure custom OmniScripts and FlexCards to cover the requirements.
C) Configure a custom Salesforce Service Cloud console.
D) Configure the Energy and Utilities Contact Center Console available m the process horary

3. The key stakeholders at an energy company want to understand the value of adapting the Salesforce Professional Services Methodology for the execution of their transformation program.
Which three definitions should the Energy and Utilities Cloud Consultant use to persuade the project sponsors to adapt the methodology?
Choose 3 answers

A) The definition stage implies prioritizing the user stories and defining the end-to-end program's road map,
B) The design stage ensures a holistic design aligned with business benefits and establishes key responsibilities, roles, timeframes, and deadlines.
C) The definition stage is used to allow the program teams to understand what the engagement involves, set the terms of the engagement, and determine how best to move forward.
D) The discovery stage is used to ensure transparency, clarity, and alignment on the engagement and what it's due to deliver to the business.

4. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?

A) A consultant should create new permission sets to grant appropriate access to all required objects.
B) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
C) The Customer Acquisition Management application cannot support unauthenticated self serve portal users
D) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.

5. Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers

A) Consider if the pricing engine operates synchronously or asynchronously.
B) Consider how the pricing engine notifies you when the custom pricing and forecasting is complete.
C) Consider which stack the pricing and forecasting engine runs on (such as AWS, Heroku, or OPC).
D) Consider the algorithms used by the pricing and forecasting system to calculate the price.

Solutions: