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The Best MS-220 Exam Study Material and Preparation Test Question Dumps
Microsoft MS-220: Troubleshooting Microsoft Exchange Online Exam is one of the most sought-after certification exams in the field of information technology. It is designed for IT professionals who are working with Microsoft Exchange Online and are responsible for troubleshooting issues related to the Exchange Online environment. MS-220 exam is intended to test the knowledge of candidates in terms of troubleshooting Exchange Online problems, including email flow, connectivity, security, and compliance issues.
NEW QUESTION # 15
You need to configure email for Trey Research.
What should you configure? To answer, select the appropriate options in the answer are a. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Topic 1, Contoso, Ltd
Deployment
* Contoso uses a Microsoft Exchange Server hybrid deployment. The company recently upgraded the Exchange Server environment from Exchange Server 2013 to Exchange Server 2016.
* The existing deployment uses a Microsoft 365 Enterprise E3 subscription.
* Email messages that Contoso, Ltd. sends to Fabrikam, Inc. and Trey Research use send connectors that are deployed on the Exchange server.
Mailbox locations
* Mailboxes for users in the corporate environment are hosted on Exchange Server 2016 servers.
* Mailboxes for members of the sales and marketing teams are hosted in Exchange Online.
Backup and retention
* Exchange data is backed up every night. Backups are stored in a Microsoft Azure storage account.
* The mailbox retention period for mailboxes is 60 days.
* The company has a retention policy that moves all email from the inbox of executives to an archive mailbox.
Identity and authentication
* The company configures Azure Active Directory (Azure AD) Connect by using express settings.
* The Active Directory root domain is Contoso.com. There is another Active Directory (AD) tree named Tailspin.com.
* The Azure AD tenant name is contoso.onmicrosoft.com.
* Contoso.com is a verified custom domain in Azure AD.
* Contoso adds the primary contacts for each of their client companies as external recipients in Azure AD.
* The company uses self-signed certificates on all Exchange servers.
Policies
The Exchange server uses a custom email address policy for all recipients of smtp:Xg.Xsgcontoso.com.
Authentication
Fabrikam, Inc. and Trey Research require that all inbound email must originate from an independently authenticated source. All synchronized Azure AD accounts must correspond to an existing AD account. You must remove any accounts from Azure AD that cannot be synchronized.
Retention
* On-premises mailboxes must apply retention policies that the company configures in Exchange Online.
* Audit logs must be retained for five years.
* All new mailboxes must be configured to move mail from the inbox that are older than 60 days to an archive in Exchange Online.
* Members of the compliance team must be able to retain email indefinitely. This must apply to inactive mailboxes of the compliance team.
* All email sent between members of the executive team must be encrypted with S/MIME.
* Administrative operations on mailboxes for members of the executive team must be audited. This includes audits for operations that move email.
* All deleted messages must be completely removed from mailboxes 180 days after deletion for items not covered by a retention policy.
Sharing
* Users must be able to share calendar information with any other user in the organization.
* Users must be able to share only free/busy information with external recipients. The information must not include the name or location for meetings.
Outgoing email
All email sent to external recipients must display a corporate disclaimer. Incoming email
* All email attachments from external senders must be manually inspected by a moderator if they are unrecognized by Exchange Online. The moderator email address is [email protected].
* Recipients must be able to receive unrecognized email attachments from Fabrikam, Inc. senders.
Hosting
All public folder content must be stored on the Exchange Server.
Team issues
Accounting team
Accounting team users report that they cannot send emails to mail-enabled public folders. Sales team Sales team users report that they cannot send emails to mail-enabled public folders. Marketing team
* A marketing team user named User1 is deleted. The user is rehired 45 days later in the same position and department. An administrator restores the User1 account. User1 reports that they cannot access their previous email.
* Corporate users are attempting to schedule meetings with marketing team members. When users attempt to add members of the marketing department, they are unable to view when they are available.
Executive team
* A user named Excel is unable to send an S/MIME encrypted email to a user named Exec2.
* Email messages in the executive team mailboxes that are larger than 5 MB are not moved to their archive mailbox.
* Audit logs for Executive mailboxes are being deleted after 90 days.
Other issues
Retention policies
* The default retention policies are not being applied to new mailboxes that the company creates in the on-premises environment.
* The system deletes audit logs for executive mailboxes after 90 days. Audit logs do not record operations for email that is moved.
* Members of the compliance team report they are unable to retain messages for more than 60 days.
Microsoft Outlook
* Users with accounts in the Tailspin AD tree report Outlook is not set up automatically.
* Contoso users report that Outlook takes a long time to reconnect to Exchange after a computer resumes from hibernation.
Compliance
Users report that they can view items older than 180 days in the Recoverable items folder. Email to and from external partners
* A Fabrikam, Inc. administrator reports that a disclaimer is not appended to email received from Contoso, Ltd.
* A user named User2 reports receiving an email attachment that is not recognized by Exchange Online from an external sender.
Azure AD
A user named Admin 1 reports issues synchronizing accounts to Azure AD.
Calendar sharing
Users are unable to share calendar information with external recipients.
NEW QUESTION # 16
You need to resolve the issue reported by the marketing manager.
Which two roles can you assign? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Organization Management
- B. Recipient Management
- C. Reports Reader
- D. Records Management
Answer: C,D
NEW QUESTION # 17
You need to resolve the calendar sharing issue with external recipients.
Which settings should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 18
A company uses Exchange Online. The company creates dynamic distribution groups for managers of each department.
A manager reports that some of the users in their department are not receiving emails when sending messages to a dynamic distribution group named Group1.
You need to provide a membership list of Group1 to the manager.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 19
A company uses a Microsoft Exchange Server 2019 hybrid environment. The company is migrating mailboxes to Exchange Online in batches.
You observe that a migration batch did not complete.
You need to identify the mailboxes that were not migrated to Exchange Online.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 20
A company uses Exchange Online. The company has only the default policies enabled in Exchange.
A user reports that some of their emails are quarantined.
You need to determine why emails are quarantined.
Which quarantine policies should you verify? To answer, drag the appropriate quarantine policies to the
correct quarantine reasons. Each quarantine policy may be used once, more than once, or not at all. You may
need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Text Description automatically generated
Topic 2, Fabrikam, Inc
Overview
Contoso, Ltd. provides financial services to corporate clients. Contoso partners with Fabrikam, Inc. to support
financial planning projects.
Requirements:
Organizational structure
Contoso has the following departments:
* Human resources (HR)
* Finance
* Technical support
* Marketing
Each department has a shared mailbox that matches the department name.
Licensing
Contoso has Microsoft 365 E5 and Azure Active Directory (Azure AD) Premium P2 license plans.
Active Directory
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes
attributes to Azure AD by using Azure AD Connect.
Microsoft Exchange
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes
attributes to Azure AD by using Azure AD Connect. *
Microsoft Exchange
The company uses a Microsoft Exchange Server 2016 hybrid environment. Mailbox locations
* Exchange servers host the mailboxes for the finance and marketing departments.
* Exchange Online hosts the mailboxes for the technical support and HR departments.
Archiving and auditing
* Email messages older than 18 months are moved to the user's archive mailbox.
* Auditing is enabled for the tenant.
Department memberships
* A user named User6 joins the technical support department.
* A user named User7 joins the HR department.
* A user named User8 is a member of the marketing department.
* A user named Admin2 is a member of the technical support department
Permissions
* You must assign the minimum privileges for users to perform their required job functions.
* Users from the technical support department must be able to create subfolders in public folders. These users
must be able to search for content in user mailboxes and remove the content if necessary.
* Users from the HR department must be able to search for content in user mailboxes and place content on
hold if necessary.
External email
External users must be able to send emails to mail-enabled public folders hosted on Contoso's Exchange
server.
App authentication
All Microsoft Outlook apps must use modern authentication.
Meeting visibility
Fabrikam users must be able to view when Contoso users are in a meeting and where the meeting is located.
Fabrikam users must not be able to view the meeting title.
Outlook on the web
Only attachments from default office app files should be permitted to be downloaded or opened in Outlook on
the web.
Retention
Emails in Exchange Online must never be permanently deleted.
Issues
Missing email
* A user named User1 reports that an important email has been missing from the HR shared mailbox for eight
days.
* Emails are missing from the marketing manager's mailbox. The manager reports that they are unable to
perform an audit search.
Marketing department
* User8 permanently deleted some important emails.
* Users from the marketing team are unable to send or open Microsoft PowerPoint attachments in Outlook on
the web.
Non-deliverable reports
An external user named User2 receives non-deliverable reports (NDRs). The NDRs state that they do not have
permissions to send emails to a mail-enabled public folder named PF1.
Repeated authentication
A user named User3 reports that Outlook repeatedly prompts them to enter their email credentials. No case
visibility
* A user named User4 reports that they are unable to view Advanced eDiscovery cases created by other users.
* User6 is not able to use eDiscovery.
Archived email
A user named User5 reports that emails are not automatically moved to the archive mailbox.
Outlook connectivity
User6 reports receiving the following message when they add an account to Outlook: The connection to
Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Free/busy information
Users from Fabrikam report that they are unable to view free/busy information of Contoso users.
Admin issues
* A user named Admin1 needs to assign the compliance permissions for members of the HR and technical
support departments
* Admin2 reports that they receive an error message when they try to create a subfolder in a public folder.
NEW QUESTION # 21
A company uses Exchange Online. The company configures the following retention tags:
* Inbox: Delete in 365 days.
* Deleted Items: Delete in 30 days.
A user receives an email on April 27, 2022 and deletes the email on May 28, 2022. You need to determine the retention period of the email. On which date will the email expire?
- A. June27,2022
- B. May 28, 2022
- C. May 27, 2022
- D. April 27, 2023
Answer: D
NEW QUESTION # 22
A company uses Exchange Online. The company configures the default access level for the Exchange ActiveSync organization setting to Block.
A user named User1 reports that they are unable to synchronize their mobile device with Exchange after performing a factory reset on the mobile device.
You need to ensure that User1 can synchronize email on their mobile device.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 23
A company uses Exchange Online.
You notice that the user1 @contoso.com account is in the recycle bin.
You need to purge account from the recycle bin.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 24
A company named
All email sent to the recipient named [email protected] must be recorded in the journaling mailbox. You observe that emails are not being journaled to the journal mailbox.
You need to resolve the issue.
How should you complete the command? To answer, select the appropriate options m the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 25
You need to resolve the public folder issue reported by sales team users.
What should you do?
- A. Create public folders in Exchange Online.
- B. Runtheset-MaiiPublicFolder cmdlet.
- C. Modify permissions for the public folder mailbox.
- D. Run the Sync-MailPublicFolders cmdlet.
Answer: C
NEW QUESTION # 26
A company uses Exchange Online.
Users report issues synchronizing their mobile devices with Exchange.
You need to troubleshoot the issue.
Which cmdlet should you run?
- A. Get-MobileDeviceMailboxPolicy
- B. Get-MobileDeviceStatistics
- C. Get-ActiveSyncDeviceClass
- D. Get-ActiveSyncDevice
Answer: D
NEW QUESTION # 27
A company uses Exchange Online. The Exchange ActiveSync access setting is configured to quarantine.
A user named User1 removes a mobile device from Exchange.
When User1 tries to connect the same device to Exchange, the device is not quarantined.
You need to ensure that the device is quarantined.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text Description automatically generated
NEW QUESTION # 28
A company has a Microsoft Exchange Server 2019 hybrid environment. The administrator renews the SMTP certificate on the Exchange Server after the certificate expires.
On-premises users report they are unable to receive emails from Exchange Online users.
You need to resolve the issue.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Run the Get-ExchangeCertificate cmdlet.
2 - Run the Azure AD Connect wizard.
3 - Run the Hybrid Configuration wizard.
NEW QUESTION # 29
A company uses Exchange Online. The company configures a room mailbox named Room1 to use resource delegates.
Resource delegates report that they are not able to approve meeting requests for Room1.
You need to ensure that resource delegates receive meeting request emails.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 30
You need to resolve the Outlook issue reported by the Contoso users.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 31
You are evaluating the following SPF DMARC values:
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 32
A company uses Exchange Online.
The company configures an SMTP relay device. Users report they are unable to send email through the relay device.
You need to ensure that the relay device can send email by using SMTP AUTH.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Configure the network firewall to allow traffic on port 587.
- B. Instruct users to specify a different email address when sending email.
- C. Configure a licensed Microsoft 365 mailbox on the relay device.
- D. Configure the network firewall to allow traffic on port 443.
Answer: B,D
NEW QUESTION # 33
A company uses Exchange Online.
A user reports that they did not receive an email. You review the following extended message trace for the email.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 34
You are evaluating the following SPF DMARC values:
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 35
A company has a Microsoft Exchange Server 2019 hybrid environment. The administrator renews the SMTP certificate on the Exchange Server after the certificate expires.
On-premises users report they are unable to receive emails from Exchange Online users.
You need to resolve the issue.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Run the Get-ExcnahgeCertificate cmdlet.
2 - Run the Set-SenConnector cmdlet.
3 - Run the Set-REceiveConnector cmdlet.
NEW QUESTION # 36
A company uses Exchange Online. Users report that emails sent to external recipients are not being received
by the external recipients. The users do not receive nondelivery report (NDR) notifications.
You plan to perform a message trace. The trace report must meet the following requirements:
* Display only emails sent to the external recipients.
* Return email addresses for recipients. The recipients are unknown.
* Display up to 40,000 results.
* Identify emails up to 60 days.
You need to configure the trace definition. You select the sender.
Which three parts of the trace definition must you configure? To answer, select the appropriate options in the
dialog box in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 37
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