Pass with professional Salesforce-Communications-Cloud actual quiz materials

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Updated: Oct 13, 2026

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

TopicDetails
Topic 1
  • Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2
  • Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3
  • Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203

Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:Salesforce-Communications-Cloud
Available Languages:English
Exam Duration:90 minutes
Exam Format:Multiple Select, Multiple Choice
Exam Price:$200 USD
Certificate Validity Period:2 years
Real Exam Qty:60
Related Certifications:Salesforce Certified Administrator
Salesforce Certified Sales Cloud Consultant
Passing Score:65%
Sample Questions:Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:Online proctored exam (available through Salesforce certification portal)
Pre Condition:Recommended: Basic Salesforce platform knowledge, familiarity with CRM concepts, and understanding of telecommunications industry processes
Official Syllabus URL:https://trailhead.salesforce.com/credentials/communicationscloudaccreditedprofessional

Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:

Question #1

Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

  • A. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
  • B. Implement a milestone orchestration item to execute request on the fulfillment system for activation
  • C. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
  • D. Implement a callout orchestration item to execute a request on the fulfillment system for activation
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

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Question #2

Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

  • A. Discount
  • B. Promotions
  • C. Time Plan
  • D. Offering
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #3

ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

  • A. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
  • B. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
  • C. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
    Utilize out of the box order split functionality to submit individual products to order management
  • D. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
    Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

Has commercial attribute called "access Type" on the internet offers with two values, namely DSL and Fiber.
UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the "access type" value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

  • A. 1:1
  • B. M:1
  • C. M:M
  • D. 1:M
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #5

UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

  • A. Supported by digital commerce API
  • B. Migrating in/out from bundle offer
  • C. History of subscription updates and traceability
  • D. Customer can choose their plan from all pricing books.
  • E. Service Continuity
Reveal Solution  Discussion  0

Correct Answer: B,C,E  🗳️

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