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Salesforce Experience-Cloud-Consultant日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Experience Cloud Basics: In this section of the exam, candidates are tested for their knowledge about the reasons for creating or utilizing an Experience for a specific use case and how to identify the most common personas for Experience Cloud.
Topic 2
  • Adoption and Analytics: In this section of the exam, the topics covered include implementing the phases to set up Experience dashboards and insights.
Topic 3
  • Branding, Personalization, and Content: This section covers topics such as changing an experience within the Experience Builder.
Topic 4
  • User Creation and Authentication: The section explains the different ways users can be created, such as manual, Data Loader, Self-Registration, and Just-in-Time (JIT) provisioning. It also describes in a given scenario how to properly set up a user for an Experience.
Topic 5
  • Customization Considerations and Limitations: This section of the exam covers describing the limitations across all Experiences.
Topic 6
  • Templates and Themes: In this section, topics covered include choosing the appropriate theme for an Experience and in a given landscape, how to identify the right Template for the experience.
Topic 7
  • Administration, Setup, and Configuration: This section covers topics such as implementing the steps for implementing Channel Sales Partner Relationship Management (PRM) and how to explain the capabilities of different Experience deployments and migrations. It also covers how to enable and activate an Experience.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-exp-cld-consultant---EX-Con-101

Salesforce Experience-Cloud-Consultant日本語 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Experience Cloud Consultant
Exam Number:Experience-Cloud-Consultant
Passing Score:65%
Available Languages:English
Exam Duration:105 minutes
Real Exam Qty:65
Exam Price:USD 200
Related Certifications:Salesforce Certified Platform Administrator
Exam Format:Multiple-choice, Multiple-select
Sample Questions:Salesforce Experience-Cloud-Consultant日本語 Sample Questions
Exam Way:Online or at a testing center
Pre Condition:Salesforce Certified Platform Administrator
Official Syllabus URL:https://trailhead.salesforce.com/credentials/experiencecloudconsultant

Salesforce Certified Experience Cloud Consultant (Experience-Cloud-Consultant日本語版) Sample Questions:

Question #1

コンサルタントは、デプロイメントにExperienceBundleを活用する必要がありますが、それを表示することはできません。
この問題の最も可能性の高い原因は何ですか?

  • A. カスタムエクスペリエンステンプレートを作成する必要があります。
  • B. 「ExperienceBundleメタデータAPIを有効にする」設定をチェックする必要があります。
  • C. ネットワークを含む変更セットを展開する必要があります。
  • D. 体験はまだ公開されていません。
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #2

Insightopiaは、パートナー向けに高性能サイトを作成することを計画しています。ホームページには、ほぼリアルタイムの更新とともに洞察と傾向を提供する複数のカスタムコンポーネントがあります。\ Insightopiaはそのサイトでどのテンプレートを検討する必要がありますか?

  • A. ヘルプセンター
  • B. カスタマーアカウントポータル
  • C. Build Your Own (LWR)
  • D. パートナーセントラル
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #3

DreamHouse Realty (DR) は、Chatter を使用する Experience Cloud サイトに、住宅所有者と購入希望者が積極的に参加しています。最近、DR は、かなりの数のコメントがスパムとしてマークされていることを確認しました。OR の Salesforce およびセキュリティ チームはさらに分析を行い、スパマーによる投稿を特定しました。
OR の管理チームは、すべてのスパマーの投稿とコメントを Experience Cloud サイトから削除することを決定しました。
それらを削除するために、Experience Cloud コンサルタントは何を推奨する必要がありますか?

  • A. Experience Cloud サイトの管理者、モデレーター、管理者が協力して、すべてのスパマーの投稿とコメントを手動で削除します。
  • B. Salesforce サポートに優先度の高いケースを送信して、スパマーの投稿とコメントをすべて削除します。サイトは問題が解決するまでメンテナンス状態になります。
  • C. すべてのスパマーの投稿とコメントを削除するカスタム アクションを作成して使用することで、インサイト レポートを活用します。
  • D. Experience Cloud Einstein 機能を有効にして、すべてのスパマーの投稿とコメントをバックグラウンド アクションとして削除します。
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #4

Universal Containers (UC) には、個人アカウントを使用してすべての B2C 顧客を追跡および管理する B2C 顧客部門があります。UC は、Salesforce Experience Cloud を使用して B2C サイトをセットアップしました。B2C ビジネス担当副社長は、顧客が独自のユーザー アカウントを作成できるように、ポータルでの自己登録を有効にしたいと考えています。
B2C サイトで自己登録する新規ユーザーが Salesforce で個人取引先としてキャプチャされるようにするには、UC の Experience Cloud コンサルタントは何を推奨する必要がありますか?

  • A. エクスペリエンス ワークスペースで標準の自己登録構成を使用し、デフォルトのアカウント フィールドを空のままにします。
  • B. カスタム自己登録ページと、ポータルで自己登録する各ユーザの個人アカウントを作成する Apex ハンドラを作成します。
  • C. アカウント レコード タイプのアクセスをサイト ゲスト ユーザーのみに制限し、作成されたアカウントはデフォルトで個人アカウントになります。
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

Northern Trail Qutfittersは、Experienceサイトにachatbotを実装しました。
チャットボットがカスタマーサービスに与える影響を理解するために使用できる3つのKPIはどれですか?
3つの答えを選択してください

  • A. ケースのたわみ
  • B. 作成されたリードレコードの数
  • C. CSAT(顧客満足度スコア)
  • D. 問題別のケースタイプ
  • E. ボットセッション時間と比較した平均処理時間
Reveal Solution  Discussion  0

Correct Answer: A,C,E  🗳️

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