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Last Updated: Jul 24, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Leveraging Adjacent Roles & Skills | 19% | - Aligning design with Salesforce ecosystem capabilities - Applying systems thinking and platform knowledge - Collaborating with development, UX, and business teams - Guiding solution delivery and iteration - Identifying technical and business capabilities |
| Intangible Deliverables | 26% | - Facilitation and cross-discipline collaboration - Influencing decision-making and advocacy - Building strategic alignment and consensus - Relationship and stakeholder management - Vision communication and storytelling |
| Tools and Artifacts | 23% | - Roadmapping and solution visualization - Opportunity framing and prioritization frameworks - Design documentation and alignment tools - Journey mapping and system modeling - Discovery and research techniques |
| Value Design | 32% | - Problem framing and challenge statements - Co-creation and stakeholder engagement methods - Ethics, values, and user-centric principles - Strategic rationale and future implications - Feasibility, desirability, and viability assessment |
1. What are entitlements?
A) They determine the level of access a customer is entitled to in a Customer Community.
B) They determine the level of access a partner is entitled to in a Partner Community.
C) They regulate the usability of certian Pardot Components such as Score tracking.
D) They are the different levels of support (technical or otherwise) that the customers are entitled to after purchase.
2. Of the three core elements of Design Thinking, which is focused on reviewing whether the technologies they need to develop the solution are available?
A) Viability
B) Desirability
C) Feasibility
3. Why is Storytelling fundamental to convey a Strategic Vision?
A) It helps in guiding others through your understanding and expected outcome by framing the needs and solutions as a narrative.
B) It is fundamental to use storytelling as a prompt during ideation to steer the creation of ideas.
4. Of the following steps in the process of developing a cohesive early-project Strategy Design, which one will allow the team to present simple concepts and brainstorm potential solutions to pre-defined problems or areas of improvement?
A) Project Research
B) Challenge Framing
C) Craft of Key insights
D) Idea Generation
5. What object can be used to track which products have been bought by the customer previously?
A) Products
B) Orders
C) Opportunities
D) Assets
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |
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