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NEW QUESTION 76
Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community. What should a Community Cloud consultant suggest as a method of implementation?
Select one or more of the following:
- A. Configure Salesforce Connect and define the required external objects
- B. Used the standard files component and define the third-party billing system as a source
- C. Configure Files Connect and include the external object in the global search
- D. Create a custom lightning component to display the information in an iframe
Answer: C
NEW QUESTION 77
As part of its recent efforts to improve brand recognition, Universal Containers had upgraded all of its Communities to use Lightning templates. The next step will be to unify the branding across all of these Communities. What is an efficient way to accomplish this?
Select one or more of the following:
- A. Create a standard theme that is used in all of the Communities
- B. Ensure that all Community managers use the same CSS standards in all pages
- C. Use a shared Bootstrap CSS file in all of the Communities
- D. Ensure that all Communities are only using standard Lighting Components
Answer: A
NEW QUESTION 78
The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this?
Select one or more of the following:
- A. Delete existing Topics and assign Articles to newly created Topics
- B. Merge similar Topics in Content Management Workspace
B . Keep existing Topics and reassign Articles to newly created Topics - C. Mark old Topics as Inactive and assign Articles to the new Active Topics
Answer: B
NEW QUESTION 79
Universal Rideshares uses a Custom Object to capture vanpool driver information. The VP of Support wants to give members of the Napili template -based Community access to this information for their vanpools. What is the most efficient way to accomplish this task?
- A. Create a Visualforce page for the Custom Object and add the Custom Object as a Navigation Menu item
- B. Create a Detail page for the Custom Object and add the Custom Object as a Navigation Menu item
- C. Create a Detail page for the Custom Object and add it as a tab in Community Management
- D. Create a Visualforce page for the Custom Object and add it as a tab in Community Management
Answer: B
NEW QUESTION 80
Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?
- A. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
- B. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
- C. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
- D. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.
Answer: B
NEW QUESTION 81
Universal Containers builds their customer Community on Customer Services Templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
Select one or more of the following:
- A. From the Community site
- B. From the Community Workspaces
- C. From the All Communities setup page
- D. From the Community Builder
Answer: B
NEW QUESTION 82
Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?
- A. Community View
- B. Einstein Customer
- C. Customer Insights
- D. Experience Tracker
Answer: C
NEW QUESTION 83
What does a system administrator need to do when creating Experience Cloud users?
- A. Assign Partner Community Plus license to the user.
- B. Add user to an account as a user record.
- C. Add user to an account as a contact record.
- D. Click the "Log In to Site as User" button.
Answer: C
NEW QUESTION 84
Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.
Which two features should the Administrator enable to meet this requirement?
Choose 2 answers
Select one or more of the following:
- A. Guest Access to the Support API
- B. Web-to-case
- C. Question-to-case
- D. Email templates
Answer: A,B
NEW QUESTION 85
Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?
- A. Partner Community Plus License
- B. Customer Community Plus License
- C. Service Cloud License
- D. Support Community License
Answer: D
NEW QUESTION 86
Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.\Which template should Insightopia consider for its site?
- A. Help Center
- B. Partner Central
- C. Build Your Own (LWR)
- D. Customer Account Portal
Answer: C
NEW QUESTION 87
Your company requires to set up community access for both customers and partners but wish to tailor the content that is shown for each member type and region, how do you architect this solution?
- A. Create two Communities, one Customer Community and one Partner Community
- B. Create a Community tailored to each region
- C. Create one Community and use page variations to control what members see
- D. Create one Community and build a lightning component that displays different content based on the users profile logging in
- E. Create one Community using Sharing Sets to control what members see
Answer: C
NEW QUESTION 88
How is visibility to Articles Types controlled for Community Members?
- A. User Record
- B. Community Settings
- C. Profile
- D. All Articles Types within the shared data categories and visible to Community Members.
- E. Community Manager
Answer: C
NEW QUESTION 89
Universal Containers is setting up their moderation settings on their community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?
Select one or more of the following:
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 90
You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?
- A. Custom Sharing Set
- B. Custom Sharing Group
- C. Custom Permission
- D. Custom Sharing Rule
- E. Records owned by community members are automatically shared with all internal users
Answer: B
NEW QUESTION 91
What accurately sequences the necessary steps to create a partner user from an enabled partner account?
- A. 1) Edit the user record to assign the correct role/profile.
2) View the partner account contact.
3) Select Manage External User.
4) Select Enable Partner Account.
5) Save. - B. 1) View the partner account contact.
2) Select Manage External User.
3) Select Enable Partner User.
4) Edit the user record to assign the correct role/profile.
5) Save. - C. ) 1) Edit the user record to assign the correct role/profile. ee
2) View the partner account contact. Single Book
3) Select Manage External User.
4) Select Enable Partner User.
5) Save. - D. 1) View the partner account contact.
2) Select Manage External User. Multiple Books
3) Select Enable Partner Account.
4) Edit the user record to assign the correct role and profile.
5) Save.
Answer: B
NEW QUESTION 92
When architecting a community strategy it is important to consider portal role count limitations. What is the maximum number of portal roles that can existing in an organization?
- A. 2,500
- B. 10,000
- C. 4,000
- D. 5,000
- E. 1,000
Answer: D
NEW QUESTION 93
What is the most efficient way for the Salesforce Admin to fulfil this requirement? Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records.
- A. Set the number of partner roles to two.
- B. Create a criteria-based Sharing Rule.
- C. Provide Super User Access to Partner Sales Reps.
- D. Enable the Partner Sales Manager as Super Admin.
Answer: A
NEW QUESTION 94
Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org.
- A. Enable Live Agent in Community Settings.
- B. Add a custom Live Agent Lightning component.
- C. Set up Live Agent in Community Management.
- D. Configure Live Agent in the Salesforce org.
Answer: B,D
NEW QUESTION 95
Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers. * Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. * Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. * This Community needs to be built with the Napili template. All integrations must be mobile- first. * Both partners have Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?
- A. Design and develop an API -level integration with the survey and electronic signature partners and make it available for Community users
- B. Install and configure the non-Lightning Components for surveys and electronic signatures available from the partners
- C. Design and develop custom Community Lightning Components for surveys and electronic signatures
- D. Install and configure the Community Lightning Components for surveys and electronic signatures available from the two partners
Answer: D
NEW QUESTION 96
You are planning to launch a Customer community and many of your customers are active on Facebook and Twitter. What are the steps to enable Social Sign on in Salesforce Communities?
- A. Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Builder to enable them
- B. Go into the Community Manager >> Settings >> Login and select which social networks you wish to allow for authentication.
- C. Download the Social Signon Lightning Component for each social network and then configure them in the Community Builder
- D. Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Manager to enable them
- E. Select OpenID Connect from the Auth Provider Options in the Setup Menu and then go into Community Builder to enable them
Answer: D
NEW QUESTION 97
A company recently launched its first Lightning Community using the Partner Central template. Due to the success of the Community, other business units are now interested in replicating the Community and making a few changes.
How can the Community Cloud consultant meet these requirements?
- A. Use the Partner Central template and repeat all of the set-up steps for each cloned Community.
- B. Create new Communities using the Build Your Own template and repeat all set-up steps for each cloned Community.
- C. Create a Change Set to include the changes from the first Lightning Community and create new Communities using that Change Set.
- D. Export the first Lightning Community as a template and create new Communities using the exported template.
Answer: D
NEW QUESTION 98
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