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Cisco 700-805 exam is a certification exam for individuals who wish to become Cisco Renewals Managers. Cisco Renewals Managers are responsible for managing the renewal of Cisco products and services. This includes managing contracts, negotiating pricing, and ensuring customer satisfaction. 700-805 exam is designed to test the candidate's knowledge and skills in managing Cisco renewals.
NEW QUESTION # 31
Which statement best describes an Ask the Expert session?
- A. A hosted educational webinar with live expert Q and A
- B. A 24-7 phone line providing expert advice
- C. A pre-recorded webinar from an expert
- D. A one on one coaching engagement covering specific use cases
Answer: D
NEW QUESTION # 32
Which licensing model represents the highest value?
- A. Enterprise Agreements
- B. Transactional
- C. Pay as you go
- D. Subscription
Answer: A
NEW QUESTION # 33
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
- A. download hardware, software and services datasheets
- B. set up billing
- C. view and manage their contracts
- D. change Customer Address
- E. order new services
Answer: C,D
NEW QUESTION # 34
Which services are contained in the CX portfolio?
- A. Support Services and Business Critical Services
- B. Support Services, Business Critical Services and Professional Services
- C. Support Services, Business Critical Services, Professional Services and Managed Services
- D. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
Answer: D
Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies
NEW QUESTION # 35
When renewing a contract with a customer, which action is important?
- A. Do not offer any financing solutions.
- B. Propose only the most important part of the solution.
- C. Validate customers business needs.
- D. Start discussions once the contract has expired.
Answer: B
NEW QUESTION # 36
Which steps to develop a renewal quote are valid?
- A. Position the new technology,create a Quote,Order the Quote.
- B. Indentify the barriers to adoption,Ensure the customers is using the solution,Work with the Account Manager to create a Quote.
- C. Ask the customer for Renewal data,Evaluate new requirement,Quote new services.
- D. Identify the Items to renew,Verify the Discounts,Confirm the Shipping address,Verify the Billing entity.
Answer: B
NEW QUESTION # 37
What support should an RM take from the CSM?
- A. Communicate new green field opportunities
- B. Book customer-service briefings
- C. Communicate value and the impact of Cisco solutions
- D. Oversee the closure of contracts
Answer: B
NEW QUESTION # 38
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered additions to the network?
- A. Validate the customer's business needs
- B. Explore upsell opportunities
- C. Locak in revenue streams through co-termination
- D. Focus on benefits
Answer: A
NEW QUESTION # 39
Which task is the responsibility of the Renewals Manager?
- A. managing recurring revenue risk
- B. managing the Success Plan
- C. billing recurring revenue contracts
- D. driving adoption of specific technologies
Answer: B
NEW QUESTION # 40
What is the key implication on-time renewals have for an IT provider company?
- A. Improved customer satisfaction
- B. Recurring business is preserved
- C. Incentives will be paid
- D. No major impact if sales are on plan
Answer: B
NEW QUESTION # 41
What does TPV means ?
- A. Total Product Value
- B. Total Partner View
- C. Total Partner Value
- D. Telepresence Vlue
Answer: B
NEW QUESTION # 42
What does iarr measure?
- A. Our ability to expand upon existing customer value
- B. Our ability to monitor product utilization,and financial growth collectively
- C. Our ability to internally align renewable resources
- D. Our ability to increase renewal rates through pricing controls
Answer: A
NEW QUESTION # 43
Which task should a Renewals Manager perform during the Prospect phase?
- A. Risk Mitigation
- B. Risk Assessment
- C. Terms negotiation
- D. Review new opportunities
Answer: D
NEW QUESTION # 44
Which area of the Success Plan is the Renewal Manager responsible?
- A. Solution Renewal
- B. Barriers Predicted
- C. Adoption Barriers Overcome
- D. Success Plan Hypothesis
Answer: B
NEW QUESTION # 45
Which discussion point helps up sell a customer?
- A. Focus on how much it will cost the customer.
- B. Discuss changes in the network and identify any uncovered additions to the network.
- C. Focus on what the customer already has covered on the network.
- D. Discuss your prior ties and why you need the sale.
Answer: B
Explanation:
A discussion point that helps up sell a customer is to discuss changes in the network and identify any uncovered additions to the network. This discussion point can help us understand the customer's current situation, needs, and challenges, as well as uncover any gaps or opportunities for improvement. By discussing changes in the network, we can show our interest and curiosity in the customer's business, as well as demonstrate our expertise and credibility in providing solutions. By identifying any uncovered additions to the network, we can highlight the risks and costs of not having adequate protection or support for those additions, as well as propose relevant products or services that can address those issues. This discussion point can help us create value for the customer, as well as differentiate our offering from competitors.
NEW QUESTION # 46
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Cisco 700-805 exam is an essential certification exam for individuals who are looking to gain expertise in managing the renewals process for Cisco products and services. Passing 700-805 exam is a requirement for individuals who wish to become a Cisco Renewals Manager. Cisco Renewals Manager certification is globally recognized and highly valued by employers, which can lead to better job opportunities and higher salaries for individuals who hold this certification.
Cisco Renewals Manager certification is an industry-recognized certification that demonstrates the candidate’s proficiency in managing the customers’ lifecycle and driving customer success. Cisco Renewals Manager certification is beneficial for professionals who want to advance their career in sales, business development, and customer success.
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