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Last Updated: Oct 28, 2026

No. of Questions: 55 Questions & Answers with Testing Engine

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Avaya 6201.1 Practice Q&A's

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Avaya 6201.1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Avaya Aura Communication Manager Core Configuration- System architecture and call processing
  • 1. Routing and trunking
    • 2. Dial plan configuration
      - Station and endpoint administration
      • 1. User provisioning and extensions
        • 2. Feature activation and class of service
          Topic 2: Avaya Call Management System (CMS) Implementation- CMS architecture and data collection
          • 1. MIS links and connectivity
            • 2. Real-time and historical reporting
              - ACD reporting and analytics
              • 1. Skill-based routing metrics
                • 2. Agent and queue performance reporting
                  Topic 3: Avaya Contact Center Integration- Integration with Aura components
                  • 1. Session Manager interactions
                    • 2. CM and CMS interoperability
                      - Contact center call flow design
                      • 1. Vectoring and call routing logic
                        • 2. Queue and skill assignment

                          6201.1 Exam Details and Your Advantages

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                          The Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation blueprint covers these core domains:

                          • Avaya Aura Communication Manager Core Configuration
                          • Avaya Contact Center Integration
                          • Avaya Call Management System (CMS) Implementation

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                          Avaya states the following prerequisites for the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation: Recommended experience with Avaya Aura Communication Manager and basic contact center/telephony concepts..

                          Check the authoritative wording on the official certification page before booking.

                          Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

                          Question #1

                          The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
                          While making the changes, what can be done to make the future changes easier and more efficient?

                          • A. Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
                          • B. Add vector variables to each vector to test for working hours.
                          • C. Create vector subroutine that can be used in all vectors that have the same working hours
                          • D. Redesign the routing so all calls funnel through a signal vector
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

                          Question #2

                          To activate, which three options require an Avaya authorization password? (Choose three)

                          • A. the number of ACDs that the CMS system can monitor
                          • B. features assigned to each user
                          • C. simultaneous CMS Supervisor logins
                          • D. the number of agents that the CMS can report on
                          • E. the number of users that can be administered in the CMS
                          Reveal Solution  Discussion  0

                          Correct Answer: A,C,D  🗳️

                          Explanation: Only visible for ActualTestsQuiz members. You can sign-up / login (it's free).

                          Question #3

                          Which two statements about CMS and CM connectivity are true? (Choose two)

                          • A. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
                          • B. The switch can have a direct-connect to the CMS
                          • C. The switch and CMS can he connected through a network.
                          • D. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
                          Reveal Solution  Discussion  0

                          Correct Answer: A,C  🗳️

                          Question #4

                          Which communication manager option on the communication manager gives the customer call centre capabilities?

                          • A. Automatic Call Distribution (ACD)
                          • B. Expert Agent Selection (EAS)
                          • C. Best Service Routing (BSR)
                          • D. Least Occupied Agent (LOA)
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

                          Question #5

                          Which two statements describe why CMS and BCMS reports reflect different data?
                          (Choose two)

                          • A. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
                          • B. BCMS is interval based and CMS is call based.
                          • C. BCMS receives data internally and stores data in a volatile switch memory.
                          • D. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
                          Reveal Solution  Discussion  0

                          Correct Answer: B,D  🗳️

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