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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Create a template telephone set and use the qcopy station xxxx CM SAT command
B) Create a template telephone set and use the duplicate station xxxx CM SAT command
C) Use CMS to perform the bulk administration of telephone sets and buttons.
D) Use the add station next CM SAT command to program each telephone set and assign buttons

2. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Service Objective
B) Vector Queuing Priorities
C) Dynamic Percent Allocation
D) Dynamic Threshold Adjustment

3. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
B) All changes are made in the CM using the change cam proc screen
C) emssve change authorizations; make needed changes to authorization
D) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.

4. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
B) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
C) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
D) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.

5. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A) The nightly archivers far ACD1 and ACD2 have not complete yet.
B) The nightly backup was in contention far the nightly archiver for ACD3.
C) The nightly archiver for ACD3 failed to run successfully.
D) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.

Solutions: