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Avaya 3305 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Deployment- Backup and recovery procedures
- Integration with SIP, IVR, and external systems
- Deployment best practices
Topic 2: Proactive Outreach Manager (POM) Implementation- POM installation and configuration
- Campaign setup and management
- Outbound dialing strategies and rules
Topic 3: System Administration and Maintenance- User, role, and security management
- System monitoring and troubleshooting
- Logging, reporting, and performance tuning
Topic 4: Avaya Aura Experience Portal Architecture and Components- Media processing and call flow basics
- Integration with Avaya Aura platform
- System architecture and core components overview

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?

A) 443
B) 8080
C) 8443
D) 28443


2. A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)

A) $POM_.HOME/logs/CmpMgrService.out* log files
B) $POM_HOME/logs/PIM_CmpDir.log* log files
C) $POM__HOME/logs/PIM _CmpMgr.log* log files
D) $POM_HOME/logs/CmpDirService.out* log files
E) $POM _HOME/logs/PIM_Web.log log* files


3. Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?

A) Restricted
B) DNC
C) DNCREQ
D) Restricted DNC


4. You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?

A) The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start
B) The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.
C) The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password 'password'; \q
D) The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/installDB.sh SPOM_HOME.


5. You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the configured low threshold of 80 percent" on your co-resident Avaya Aura Experience Portal server. You login to the server and run the below Red Hat administrative command to review disk space usage:
[scroot@vp-a1/] # -b - - max - depth = 1 - h/
20K /mnt
12M /tmp 10.8G/home
5.9M /bin
24K /root
91.3G /opt
85G /var
16G /
Which three folders are most likely to contain files which can be deleted to make room on the server disk? (Choose three)

A) /opt.Tomcat/apache-tomcat-6.0.32/webapps
B) /opt/Avaya/InstallAgent/download
C) /home
D) /var/llb/pgsql/data
E) /var/spool/mail


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B,C
Question # 3
Answer: D
Question # 4
Answer: D
Question # 5
Answer: B,C,D

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