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Updated: Aug 08, 2026
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| Certification Vendor: | EXIN |
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Passing Score: | 65% (26/40) |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Exam Price: | $385 USD |
| Certificate Validity Period: | 3 years |
| Available Languages: | English, German, Spanish, French, Italian, Japanese, Chinese, Portuguese, Danish, Polish, Finnish, Norwegian, Dutch |
| Exam Format: | Multiple-choice, Closed-book, Single answer, List selection |
| Exam Duration: | 60 (75 for non-native language speakers) |
| Recommended Training: | Official ITIL 4 Foundation Study Material EXIN Accredited Training Providers |
| Exam Registration: | PeopleCert EXIN Official Registration |
| Sample Questions: | EXIN ITILFNDv4 Sample Questions |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; no prior IT experience required |
| Official Syllabus URL: | https://www.exin.com/en/exams/itil-4-foundation |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Organizational Structure and Roles | 10% | - Teams and groups - Key roles and responsibilities |
| Topic 2: ITIL Service Value System | 20% | - Service value chain
- Continual improvement - Governance |
| Topic 3: ITIL Guiding Principles | 15% | - Start where you are - Focus on value - Progress iteratively with feedback - Optimize and automate - Think and work holistically - Collaborate and promote visibility - Keep it simple and practical |
| Topic 4: Key Concepts of Service Management | 15% | - Service management as a practice - Services, service offerings, service relationships - Value, value co-creation, stakeholders |
| Topic 5: Technology and Information Management | 10% | - Information management principles - Role of technology in service management |
| Topic 6: ITIL Practices | 30% | - Service management practices
|
1. What is recommended by the guiding principle 'progress iteratively with feedback'?
A) An improvement initiative that is broken into a number of manageable sections
B) A current state assessment that is carried out at the start of an improvement initiative
C) The identification of all interested parts at the start of an improvement initiative
D) An assessment of how all the parts of an organization will affect an improvement initiative
2. A service offering may include goods, access to resources, and service actions. Which is an example of a service action?
A) A mobile phone enables a user to work remotely
B) A license allows a user to install a software product
C) A password allows a user connect to a WiFi network
D) A service desk agent provides support to a user
3. Which practice identifies changes of state related to infrastructure, services, and business processes?
A) Service configuration management
B) Change enablement
C) Monitoring and event management
D) Information security management
4. What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues?
A) Change authority
B) Problem analyst
C) Service desk agent
D) Service level manager
5. Which BEST describes the purpose of the 'improve' value chain activity?
A) To make new and improved services and features available for use
B) To ensure a shared understanding of the vision and improvement direction for all products and services
C) To organize a major improvement initiative into several smaller initiatives
D) To continually improve all products and services across all value chain activities
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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