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Updated: Aug 08, 2026

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EXIN ITILFNDv4 Exam Overview:

Certification Vendor:EXIN
Exam Name:ITIL 4 Foundation
Exam Number:ITILFND_V4
Passing Score:65% (26/40)
Real Exam Qty:40
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Strategic Leader
Exam Price:$385 USD
Certificate Validity Period:3 years
Available Languages:English, German, Spanish, French, Italian, Japanese, Chinese, Portuguese, Danish, Polish, Finnish, Norwegian, Dutch
Exam Format:Multiple-choice, Closed-book, Single answer, List selection
Exam Duration:60 (75 for non-native language speakers)
Recommended Training:Official ITIL 4 Foundation Study Material
EXIN Accredited Training Providers
Exam Registration:PeopleCert
EXIN Official Registration
Sample Questions:EXIN ITILFNDv4 Sample Questions
Exam Way:Online proctored or in-person at authorized test centers
Pre Condition:No formal prerequisites; no prior IT experience required
Official Syllabus URL:https://www.exin.com/en/exams/itil-4-foundation

EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Organizational Structure and Roles10%- Teams and groups
- Key roles and responsibilities
Topic 2: ITIL Service Value System20%- Service value chain
  • 1. Plan
    • 2. Design and transition
      • 3. Improve
        • 4. Deliver and support
          • 5. Obtain/build
            • 6. Engage
              - Purpose and components
              - Continual improvement
              - Governance
              Topic 3: ITIL Guiding Principles15%- Start where you are
              - Focus on value
              - Progress iteratively with feedback
              - Optimize and automate
              - Think and work holistically
              - Collaborate and promote visibility
              - Keep it simple and practical
              Topic 4: Key Concepts of Service Management15%- Service management as a practice
              - Services, service offerings, service relationships
              - Value, value co-creation, stakeholders
              Topic 5: Technology and Information Management10%- Information management principles
              - Role of technology in service management
              Topic 6: ITIL Practices30%- Service management practices
              • 1. Service request management
                • 2. Service level management
                  • 3. Availability management
                    • 4. Business continuity management
                      • 5. Change enablement
                        • 6. Incident management
                          • 7. Capacity and performance management
                            • 8. Problem management
                              - General management practices
                              • 1. Relationship management
                                • 2. Information security management
                                  • 3. Continual improvement
                                    • 4. Supplier management
                                      - Technical management practices
                                      • 1. Infrastructure and platform management
                                        • 2. Deployment management
                                          • 3. Software development and management

                                            EXIN ITIL 4 Foundation Sample Questions:

                                            1. What is recommended by the guiding principle 'progress iteratively with feedback'?

                                            A) An improvement initiative that is broken into a number of manageable sections
                                            B) A current state assessment that is carried out at the start of an improvement initiative
                                            C) The identification of all interested parts at the start of an improvement initiative
                                            D) An assessment of how all the parts of an organization will affect an improvement initiative


                                            2. A service offering may include goods, access to resources, and service actions. Which is an example of a service action?

                                            A) A mobile phone enables a user to work remotely
                                            B) A license allows a user to install a software product
                                            C) A password allows a user connect to a WiFi network
                                            D) A service desk agent provides support to a user


                                            3. Which practice identifies changes of state related to infrastructure, services, and business processes?

                                            A) Service configuration management
                                            B) Change enablement
                                            C) Monitoring and event management
                                            D) Information security management


                                            4. What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues?

                                            A) Change authority
                                            B) Problem analyst
                                            C) Service desk agent
                                            D) Service level manager


                                            5. Which BEST describes the purpose of the 'improve' value chain activity?

                                            A) To make new and improved services and features available for use
                                            B) To ensure a shared understanding of the vision and improvement direction for all products and services
                                            C) To organize a major improvement initiative into several smaller initiatives
                                            D) To continually improve all products and services across all value chain activities


                                            Solutions:

                                            Question # 1
                                            Answer: A
                                            Question # 2
                                            Answer: D
                                            Question # 3
                                            Answer: C
                                            Question # 4
                                            Answer: C
                                            Question # 5
                                            Answer: D

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