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Updated: Aug 02, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL Foundation (ITIL-F) |
| Exam Number: | EX0-105 |
| Passing Score: | 65% (26 out of 40) |
| Related Certifications: | EXIN IT Service Management Foundation based on ISO/IEC 20000 EXIN SIAM Foundation EXIN VeriSM Foundation |
| Certificate Validity Period: | 3 years (typical ITIL certification validity) |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple Choice |
| Exam Price: | Varies by country and provider (contact EXIN or accredited partner) |
| Real Exam Qty: | 40 |
| Available Languages: | English, Other languages available via EXIN partners (check registration portal) |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored or in-person via EXIN partners |
| Pre Condition: | No formal prerequisites required; basic IT knowledge recommended |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: The ITIL Service Lifecycle / Value System | - Service value system and components - Service lifecycle stages or value chain activities |
| Topic 2: Generic Concepts and Definitions | - Common ITIL definitions - Models and principles used in ITIL |
| Topic 3: Service Management as a Practice | - Definition of service management - Key concepts and terminology |
| Topic 4: Selected Processes, Functions, and Roles | - Key ITIL processes and their purpose - Roles and responsibilities in service management |
| Topic 5: Technology and Architecture Supporting IT Service Management | - Overview of tools and technologies - How technology facilitates ITIL practices |
EXIN ITIL Foundation Sample Questions:
1. Why is it important for service providers to understand patterns of business activity (PBA)?
A) PBA are based on organizational roles and responsibilities
B) Demand for the services delivered by service providers are directly influenced by PBA
C) IT service providers CANNOT schedule changes until they understand PBA
D) Understanding PBA is the only way to enable accurate service level reporting
2. Which document shows a detailed analysis of business impact and benefits?
A) A business case
B) A service level agreement
C) Service level requirements
D) A return on investment
3. Which statement about the known error database (KEDB. is CORRECT?
A) It is maintained by the service desk and updated with the details of each new incident
B) It is a part of the configuration management database (CMDB. and contains workarounds
C) It is maintained by problem management and is used by the service desk to help resolve incidents
D) It is maintained by incident management and contains solutions to be implemented by problem Management
4. Which one of the following statements about incident reporting and logging is CORRECT?
A) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
B) Incidents can only be reported by users
C) All calls to the service desk must be logged as incidents
D) Incidents reported by technical staff must also be logged as problems
5. Which of these should a change model include?
1. The steps that should be taken to handle the change
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures
A) 1 and 3 only
B) All of the above
C) 2 and 4 only
D) 1,2 and 3 only
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |
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