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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

A) Internal
B) Shared services unit
C) Service desk
D) External

2. Which statement about change management is CORRECT?

A) It optimizes overall business risk
B) It ensures that servicerequests follow the normal change management process
C) It optimizes financial exposure
D) It ensures that all changes are authorized by the change advisory board (CAB)

3. The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

A) Customer perceptions
B) Business activity
C) Customer assets
D) Business vision

4. Which of the following would be examined by a major problem review?
1 . Things that were done correctly
2 . Things that were done incorrectly
3 . How to prevent recurrence
4 . What could be done better in the future

A) 1 only
B) All of the above
C) 2 and 3 only
D) 1, 2 and 4 only

5. Which of the following processes are performed by the service desk?
1 . Capacity management
2 . Request fulfilment
3 . Demand management
4 . Incident management

A) 2 only
B) All of the above
C) 3 and 4 only
D) 2 and 4 only

Solutions: