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Updated: Oct 10, 2026
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Who should take the Certified Implementation Specialist - Application Portfolio Management (CIS APM) Exam
Admins and implementers who need to understand what APM is, main protocols, how it functions within the ServiceNow Platform, and how APM can be implemented. ServiceNow clients, associates, personnel, and those interested in becoming a ServiceNow APM implementer have access to the Certified Implementation Specialist-Application Portfolio Management test.
ServiceNow CIS-APM Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | CIS - Application Portfolio Management Mainline Exam |
| Exam Number: | CIS-APM |
| Related Certifications: | CIS-ITSM CIS-SPM CIS-Discovery |
| Available Languages: | English |
| Exam Price: | $450 USD |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 30 |
| Passing Score: | 70% / Pass-Fail |
| Exam Format: | Multiple Choice (Single Answer), Multiple Select (Multiple Answers) |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Application Portfolio Management Implementation APM Implementation Simulator |
| Exam Registration: | ServiceNow Learning Portal Kryterion Webassessor |
| Sample Questions: | ServiceNow CIS-APM Sample Questions |
| Exam Way: | Online proctored via Kryterion Webassessor or in-person at Kryterion authorized test centers |
| Pre Condition: | Recommended: Six months of ServiceNow implementation experience; completion of official 'Application Portfolio Management Implementation' training is strongly advised and may be required for voucher eligibility |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-application-portfolio?id=kb_article_view&sysparm_article=KB0011607 |
How to Prepare For Certified Implementation Specialist - Application Portfolio Management (CIS APM) Exam
Preparation Guide for Certified Implementation Specialist - Application Portfolio Management (CIS APM) Exam
Introduction
ServiceNow Qualification tests in a proctored environment are computer-based, multiple-choice exams delivered by ServiceNow training partner Kryterion. Also available as online proctoring. This document explains the exam in detail with all the topics included and helping preparatory material. The exam difficulty is also discussed with methods of overcoming that difficulty by studying the CIS APM exam dumps.
ServiceNow is an American software company based in Santa Clara that offers and administers this CIS APM exam test. ServiceNow, based in California, offers a forum for cloud computing to help organizations manage automated business processes workflows and has also been recognized for innovation. ServiceNow, founded in 2004 by Fred Luddy, is a member of the Russell 1000 and S&P 500 Index and is listed on the New York Stock Exchange. ServiceNow provides automated workflows that build outstanding interactions and unlock value.
ServiceNow believes in the potential of technology to reduce our employment insecurity and make people work better. They change old manual ways of working into modern digital workflows. They have an expansive portfolio of IT, HR, Customer Service, and other divisions covering the training offerings of the Now Network. If you are just getting started or ready to develop your expertise and knowledge of ServiceNow, they will teach you how to work quickly and maximize your use. Demand for specialists at ServiceNow is rising rapidly. Certification by ServiceNow gives participants the information and trust to take full advantage of the ServiceNow program. Attendees learn to configure, customize, and build with real-world examples and a hands-on approach in the training and certification programs.
What is the duration, language, and format of the Certified Implementation Specialist - Application Portfolio Management (CIS APM) Exam
Passing score: 70%
Duration of Exam: 60 minutes
Number of questions: 30
Format: Multiple Choice (single answer) There are at least four possible answers for every multiple-choice question on the test. The applicant taking the exam checks the reaction choices and chooses the one reaction to answer the question most correctly.
Multiple Select (select all that apply) There are at least four possible answers for any multiple-select question on the exam. How many responses should be selected will be mentioned in the question. The applicant taking the exam checks the reaction choices and chooses ALL answers that answer the question correctly. There are two or more correct answers to multiple-select questions.
Examination platform: Online proctored or on-site
Language of Exam: English
How much Certified Implementation Specialist - Application Portfolio Management (CIS APM) Exam Cost
The exam itself does not have a price but applicants must complete the prerequisite courses mentioned above. These courses will cost some amount to the applicants. Furthermore, the students will encounter other costs when they prepare for the exam like having to pay for the CIS APM exam dumps pdf and the CIS APM practice exams which will also add to the cost of the exam. Hover on to the website where these training courses could be found to check the exact prices of the courses. The links are provided above. After completion of the prerequisite courses, students will receive a voucher via which they can register for the exam. If applicants fail the exam, they can retake the exam three more times, but at some cost.
ServiceNow CIS-APM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Advanced Rationalization | 17% | - Application Lifecycle Management - Technology Reference Models - Cost and Value Modeling - Risk Assessment and Compliance - Technology Portfolio Management |
| Topic 2: APM Application and Functionality | 37% | - Reports and Analytics - APM Portal and Dashboards - Configuration and Maintenance - Landscape and Roadmap Visualization - Strategy and Program Workbench |
| Topic 3: Applications Under Management | 13% | - Architectural Artifacts - Application Categorization and Classification - Data Certification and Validation - Application Services and Dependencies - Application Inventory Management |
| Topic 4: Basic Rationalization | 13% | - Integration with Demand Management - Integration with ITSM - Application Scoring Framework - Rationalization Process Overview - Business Capability Mapping |
| Topic 5: Introduction to Application Portfolio Management | 20% | - APM Plugins and Required Roles - Overview of ServiceNow APM - Common Service Data Model (CSDM) - APM Maturity Model - APM Customer Use Cases |
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