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Updated: Jul 21, 2026
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SAP C-C4HFSM-91 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Field Service Management 19Q1 |
| Exam Number: | C_C4HFSM_91 |
| Exam Price: | USD 550 |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | Certification valid for the respective SAP product release |
| Real Exam Qty: | 80 |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-Based Questions |
| Passing Score: | 63% |
| Related Certifications: | SAP Certified Application Associate - SAP Service Cloud SAP Customer Experience Certifications |
| Sample Questions: | SAP C-C4HFSM-91 Sample Questions |
| Exam Way: | SAP Certification Hub online proctored exam or authorized SAP testing center. |
| Pre Condition: | No mandatory prerequisite certification. SAP recommends practical experience with SAP Field Service Management implementation and configuration. |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4hfsm_91-sap-certified-application-associate---sap-field-service-management-19q1-g/ |
SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Integration | 8% - 12% | - System Connectivity
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Administration and Configuration | 8% - 12% | - System Administration
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.
A) Click on the navigation icon within the equipment
B) Click on the navigation icon within the home page.
C) Click on the navigation icon within the activity
D) Click on the navigation icon within the service call
2. Which object can you approve using the time and Material journal? Choose Three correct answers.
A) Expenses
B) Mileage
C) Work time
D) Quotation
E) Efforts
3. You are an administrator responsible for maintaining setting at Account and Company level. Which of the following settings do you maintain at Company level? Choose Two correct answers.
A) User Groups
B) Screen Configurations
C) Business Rules
D) Password policy
4. Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
A) Reserving material that has already been used for previous services
B) Pre-organizing spare parts to be taken to the physical of the job
C) Defining which material, the customer needs to purchase before the technician can start the work
D) Booking material for a specific service call and defined location
5. A company provides equipment that incorporates several sensors which can send data to the Internet.
How can I send data from the sensors to the FSM Cloud? Choose the correct answer.
A) You will need to buy an Internet-of-Things kit from Amazon.
B) You can develop integrations between these sensors and the FSM Cloud using APIs.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,E | Question # 3 Answer: B,C | Question # 4 Answer: D | Question # 5 Answer: B |
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