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Updated: Jun 01, 2026
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1. Which statement is a characteristic of future state capabilities?
A) They should define very detailed needs for the near-term and high-level needs for one or more years out.
B) They convey the most important business elements that are needed to achieve goals in the future.
C) They depict all of the requirements that a customer organization desires (best case).
D) They identify operating practices for a single department.
2. Which example is a business case assumption that is most likely to be provided by the IT executive?
A) The number of personnel can be reduced in the business unit due to automation.
B) The business will outsource customer service to a third party.
C) IT transaction volumes will grow 10% annually for the next 2 years.
D) The expected weighted cost of capital can define the rate of return.
3. Which statement describes a benefit of using SWOT analysis?
A) It allows the IT organization to show business leaders that they understand service-level impacts on financial results.
B) It helps you gain a broader perspective about the customer's strategic situation.
C) It provides a snapshot of the industry forces, competitors, suppliers, and market leaders.
D) It allows you to confirm the status of a customer's specific improvement initiatives.
4. Which statement about why stakeholder analysis for a large initiative can be challenging is true?
A) A higher level of politics and uncertainty typically exists with larger initiatives.
B) It is necessary to assess 90% or more of the stakeholders for an effort.
C) The stakeholder analysis 2x2 framework -- interest vs. power -- only works for small scope projects.
D) The IT department most likely has a higher level of influence as compared to other projects.
5. How does a business value approach contribute to the sales process?
A) ensures that best practices are included in the design of new workflows
B) provides a framework to align the business strategy and priorities with the processes that are needed to achieve goals
C) allows for pieces of a larger project to be designed independently without concern for linkages
D) gives the CIO a blueprint for organizing the IT department
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
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