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Updated: May 28, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
A) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
B) Log in as a CMS administrative user and execute the paaswd command for that user.
C) Log in as root and execute the password command for that user.
D) Write permission to the System Setup feature and write permission to UNIX.
2. A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
A) Target service level
B) expected Wait Time (EWT)
C) VDN counted calls
D) Activate on oldest call waiting
3. Which Call Center package includes Expert Agent Selection (AES)?]
A) Call Center Standard
B) Call Center Basic
C) Call Center Elite
D) Call Center Introductory
4. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?
A) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
B) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
C) Tape backup is called CMSADM, while network backup is referred as Maintenance.
D) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
5. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)
A) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
B) BCMS is interval based and CMS is call based.
C) BCMS receives data internally and stores data in a volatile switch memory.
D) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B,D |
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