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Updated: Aug 25, 2026
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Avaya 3000.2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000-2 / 3000.2 |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) - SME Communications Avaya IP Office Platform Certifications |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Passing Score: | Not publicly disclosed by Avaya |
| Exam Price: | $125 USD |
| Real Exam Qty: | 90–103 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Avaya SME Communications Support Training Avaya IP Office Administration and Maintenance |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Sample Questions: | Avaya 3000.2 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended: Avaya official training and hands-on experience with IP Office / SME Communications solutions |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 30% | - IP Office Setup
|
| Topic 2: Maintenance and Troubleshooting | 35% | - Backup, Restore & Upgrades
|
| Topic 3: Security and Administration | 15% | - Access Control and Permissions
|
| Topic 4: SME Communications Solution Architecture | 20% | - IP Office Platform Overview
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?
A) This sets the ports used by the IP Office for the Real Time Protocol (RTP).
B) This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
C) This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.
D) This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
2. An IP 406v2 has been upgraded to the latest release (6.0+). The client wants to test a 9600 series phone, however the phone powers up but will not register to IP Office. What is causing the issue?
A) The firmware requires an upgrade.
B) The phone requires a newer control unit.
C) The phone's MAC address must registered in IP Office.
D) The phone must be changed from SIP to H.323.
3. If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like?
A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.)
A) Add names to the system directory.
B) Updated prompts are needed on the flash card.
C) Configure Dial By Name action off Auto Attendant.
D) Users need to record their names.
E) Embedded Voicemail code is set.
4. A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?
A) Open SysMonitor Trace 20091212 130001, and search for 13:12.
B) Open SysMonitor Trace 20091212 140001, and search for 13:12.
C) Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
D) Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
5. A customer currently runs a dedicated TFTP server on their network and does not want the Manager Application TFTP interfering with all of the other requests. How can this be disabled within the Manager application?
A) File > Preferences > Preferences Tab > Uncheck Enable BootP and TFTP Server
B) File > Preferences > Discovery Tab > Uncheck Enable BootP and TFTP Server
C) File > Advanced > Change Mode > Disable TFTP Server
D) File > Advanced > Discovery > Uncheck Enable TFTP Server
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B,C,D | Question # 4 Answer: B | Question # 5 Answer: A |
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