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Updated: Oct 10, 2026

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CompTIA 220-1102 Exam Overview:

Certification Vendor:CompTIA
Exam Name:CompTIA A+ Certification Exam: Core 2
Exam Number:220-1102
Available Languages:English, German, Spanish, Japanese, Portuguese
Exam Format:Performance-based questions, Drag-and-drop, Multiple choice (single/multiple response)
Passing Score:700 (scale 100–900)
Certificate Validity Period:3 years
Exam Price:$246 USD
Related Certifications:CompTIA A+ Core 1 (220-1101)
Exam Duration:90 minutes
Real Exam Qty:Maximum 90
Recommended Training:CompTIA CertMaster Learn
CompTIA Official Study Guide
Exam Registration:Pearson VUE Registration
CompTIA Official Registration
Sample Questions:CompTIA 220-1102 Sample Questions
Exam Way:Online proctored or onsite at Pearson VUE test centers
Pre Condition:Recommended 6–12 months of hands-on IT experience; must pass both Core 1 (220-1101) and Core 2 (220-1102) to earn certification
Official Syllabus URL:https://www.comptia.org/certifications/a/exam-objectives/220-1102

CompTIA 220-1102 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Security: This topic summarizes different security measures and their purposes, compares and contrasts wireless security protocols and authentication methods, detects, removes, and prevents malware using the suitable tools and methods. It also explains common social-engineering attacks, threats, and vulnerabilities, manages and configures basic security settings in the Microsoft Windows OS. Additionally, it configures a workstation to meet best practices for security.
Topic 2
  • Operating Systems: Operating Systems includes identifying basic features of Microsoft Windows editions, using the appropriate Microsoft command-line tool, using features and tools of the Microsoft Windows 10 operating system. Moreover, it delves into using the appropriate Microsoft Windows 10 Control Panel utility, using the appropriate Windows settings, and configuring Microsoft Windows networking features on a client
  • desktop.
Topic 3
  • Operational Procedures: In this topic questions about implementing best practices associated with documentation and support systems information management. It also includes explaining basic change-management best practices, implementing workstation backup and recovery methods, and using common safety procedures. Lastly it also summarizes environmental impacts and local environmental controls, and describes using remote access technologies.
Topic 4
  • Software Troubleshooting: The topic of the Software Troubleshooting deals with troubleshooting common Windows OS problems, troubleshooting common personal computer security issues. It also discusses using best practice procedures to remove malware, troubleshooting common mobile OS and application issues. Troubleshooting common mobile OS and application security issues are also discussed in this topic.

Reference: https://www.comptia.org/certifications/a

CompTIA A+ Certification Exam: Core 2 Sample Questions:

Question #1

The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?

  • A. Reboot the smartphone.
  • B. Reset the smartphone to factory settings.
  • C. Update the smartphone's OS.
  • D. Reinstall the application on the smartphone.
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Correct Answer: A  🗳️

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Question #2

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

  • A. Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present
  • B. Have the user check for recently installed applications and outline those installed since the link in the email was clicked
  • C. Instruct the user to disconnect the Ethernet connection to the corporate network.
  • D. Advise the user to run a complete system scan using the OS anti-malware application
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #3

A user reports that text on the screen is too small. The user would like to make the text larger and easier to see. Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?

  • A. Open Settings Select System, select Display, and change the Scale and layout setting to a higher percentage.
  • B. Open Settings select Personalization, select Display and change the Scale and layout setting to a higher percentage
  • C. Open Settings select Devices, select Display, and change the display resolution to a lower resolution option
  • D. Open Settings, select System, select Display, and change the display resolution to a lower resolution option.
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Correct Answer: A  🗳️

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Question #4

A user downloads an application with a plug-in that is designed to automatically prompt for an OTP when the user browses to a specific website. The plug-in installs without any warnings or errors. The first time the user goes to the site, the prompt does not open, and the user cannot access the site. Which of the following browser settings should the user configure?

  • A. Trusted sources
  • B. Extensions/add-ins
  • C. Proxy settings
  • D. Certificate validity
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

A technician is working at a client office site, and the technician's family member repeatedly calls and texts about a non-emergency situation. Which of the following should the technician do?

  • A. Put the phone on silent.
  • B. Step aside and answer.
  • C. Ignore the phone and continue working.
  • D. Text a reply.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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