Choosing our ServiceNow CSA study material, choosing success. Choosing us, choosing high efficiency!
Last Updated: Aug 18, 2026
No. of Questions: 528 Questions & Answers with Testing Engine
Latest Version: V19.35
Download Limit: Unlimited
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To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.
Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.
Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.
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The ServiceNow Certified System Administrator (CSA) exam is designed to validate the candidates’ proficiency in the ServiceNow System Administration. After completing this test, you can demonstrate to your potential employer that you possess the essential knowledge and skills required to effectively configure, implement, and maintain the ServiceNow platform. The exam also equips you with sufficient expertise to pursue the advanced-level certification paths.
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| Section | Objectives |
|---|---|
| Topic 1: Authentication & System Service Configuration | - Local and remote authentication methods
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| Topic 2: Device Upgrade Eligibility Assessment | |
| Topic 3: UCS Archive Creation, Management & Restoration | |
| Topic 4: Log File Utilization for Event & Hardware Troubleshooting | - Log message severity and event interpretation - Key BIG-IP log file identification
|
| Topic 5: High Availability Pair State Management | - Device trust verification
|
| Topic 6: Configuration Synchronization (Config Sync) | - Config sync status verification
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| Topic 7: Management Connectivity & Device Status Identification | - Management IP and self-IP port lockdown configuration
|
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