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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

A) Utilize a custom Price Book with pricing rules applied.
B) Utilize a custom Price Book specific to each country.
C) Utilize a standard Price Book specific to each country.
D) Utilize the standard Price Book with pricing rules applied.

2. Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?

A) Configure an account preference on the Service Resource record.
B) Assign a Preferred status Resource Preference to the Account.
C) Designate a Skill-based resource to the Work Order.
D) Include the Required Resource work type in Scheduling Policies.

3. Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should theConsultant take to meet these
requirements?

A) Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
B) Create Permission Sets and assign the Salesforce Field Service Admin PermissionSet to Service Resources.
C) Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
D) Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

4. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A) The Preferred Resource service objective is ignored for active Crew Members.
B) Capacity-based scheduling is supportedfor Service Crews.
C) A service resource can only be 2 member of 2 single Crew
D) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

5. A service technician at Ursa Major Solar handles yearly maintenancechecks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules fortechnicians?
Choose 2 answers

A) Resource Schedule Optimization
B) Reshuffle
C) Group Nearby
D) In-day Optimization

Solutions: