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Nokia SDM Certification - CARE Sample Questions:

1. Which of the following is not included in the SPC rate?

A) Regional management overhead.
B) Telephone costs.
C) Training costs.
D) International travel.

2. The Care contract scope has changed, what should the CaPM do first?

A) Update the NELLE forecast with new costs and resource requirements.
B) Include the new scope in the CT financial plans.
C) Inform Care sub regional or regional organisation.
D) Inform Product Managers who should then prepare new services descriptions.

3. What does SOX compliancy mean for an expired contract?

A) SOX compliancy means that if the customer is listed on the stock exchange and has failed to issue a PO towards NSN, Care needs to inform higher management without delay.
B) SOX compliancy means that NSN is obliged to deliver services only if there are no significantly (>3 months) overdue payments from the customer.
C) There is a legal requirement to gain written approval to continue service delivery without a valid contract in place.
D) It is a legal requirement to gain written approval to continue service delivery if NSN neither has a contract nor a PO in place.

4. When can the Care Plan be shared with the Customer?

A) The CaPM needs to receive permission from management before sharing the Care Plan with the customer.
B) The Care Plan is an internal document and should not be available to customer.
C) The Care Plan should always be shared with the customer.
D) Only a customised version can be occasionally shared - without confidential information.

5. Which of the following tasks belongs to the Care Program Manager at Care Contract renegotiations?

A) Agree the prices internally.
B) Negotiate the prices with the customer.
C) Write the Care Contract document.
D) Ensure the Care Contract re-negotiations are initiated in a timely fashion.

Solutions: