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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A customer wants to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily. What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

A) Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
B) OmniStudio for capturing answers, along with Einstein AI to evaluate & recommend a license type
C) OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type
D) OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type

2. A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed: The applicant must upload an image of their driver's license. The license reviewer must perform a background check within five business/working days. The license reviewer must enter the background check results into an external system manually within two business days of completing the background check. The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review. The license reviewer may add additional steps/tasks for a particular application as needed. Which statement is true regarding Action Plan Templates relative to the business requirements above?

A) A document checklist item for an action plan template cannot be created.
B) Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan.
C) The reviewer users cannot create their own tasks within a predefined action plan template.
D) An action plan template can be created for the business license application object, and a document checklist item for the image upload can be created.

3. A Consultant supports the City of Snadboro in setting up a new Licensing & Permitting system. The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance. Which of the following configurations directly impacts the City's Salesforce licensing cost?

A) Configuring more than ten different OmniScript Application forms and making them available on an Experience Site for external users to apply
B) Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.
C) Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.
D) Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.

4. A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of food outlets in the city. They want to set up dynamic assessments where assessment questions are categorized for use in different scenarios depending on whether the outlet is take- away, dining, or a combination of both. The categorization only applies to specific questions in the assessment. To which object should they add new categories?

A) Assessment Task Definition
B) Assessment Indicator Definition
C) Assessment Question
D) Action Plan

5. The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected. What configuration should the Technical Consultant perform to assist with meeting this requirement?

A) Set the Organization- Wide Defaults (OWD) for the Case object to private
B) Disable all approval processes on the Case object
C) Disable the Grant Access Using Hierarchies setting on the Case object
D) Mirror the Org Chart into the Role Hierarchy

Solutions: