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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Digital Customer Service application configuration settings in json.cfg include which four options?

A) Product and category filtering
B) Service request links
C) Default communication preferences
D) Default notification preferences
E) Knowledge management article links
F) Default chat channel preferences
G) Default timezone
H) Knowledge management language locales

2. What should you do to enable Password Reset in Digital Customer Service (DCS)?

A) Instruct users that they can only change their password by chatting with an agent.
B) Enable the "Password Reset" option in the User Administration component.
C) Add the Password Reset component to your DCS application.
D) Obtain the Change Password Link and add it to your DCS page.

3. Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A) Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
B) Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
C) Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
D) In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
E) Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

4. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A) allows you to use the same product hierarchy as sales
B) requires less work and effort
C) allows use of a simpler hierarchy
D) allows the display of a product hierarchy specifically for service purposes

5. Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A) Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
B) There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
C) Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
D) Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

Solutions: