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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Select three correct limits and restrictions when importing data from a file.

A) If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
B) By default, the import starts immediately after itis activated.
C) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
D) Both create and update operations are available for imported records.
E) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

2. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queuefor these service requests?

A) The service request assignment will be unpredictable.
B) An error will occur; no queue is assigned to the service request.
C) The queue defined in the first evaluated rule is always assigned to the service request.
D) The queue defined by default is the one assigned to the servicerequest.

3. Digital Customer Service application configuration settings in json.cfg include which four options?

A) Product and category filtering
B) Service request links
C) Default communication preferences
D) Default notification preferences
E) Knowledge management article links
F) Default chat channel preferences
G) Default timezone
H) Knowledge management language locales

4. Which four statements are correct about hotkeys for Action Commands?

A) They allow a user to copy a service request.
B) They allow a user to forward a service request.
C) They have default values.
D) They can be assigned to a custom action script.
E) They can all be modified.
F) They allow a user to escalate a service request.

5. Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Resolutions
B) Manage Service Request Categories
C) Manage Service Request Products
D) Manage Service Request Status Values
E) Manage Service Request Severities
F) Manage Service Request Queue

Solutions: