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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When implementing a new AICC solution, what is the purpose of a "User Acceptance Testing (UAT)" phase?

A) To train the administrators on system maintenance.
B) To test the network connectivity between components.
C) To stress-test the servers for maximum capacity.
D) To have end-users (agents, supervisors) verify that the system meets their business requirements and is ready for go-live.

2. Which AICC concept refers to the practice of routing interactions to the best available resource, whether that is a human agent or an automated self-service system?

A) Default Routing
B) Manual Routing
C) Direct Dialing
D) Intelligent Routing

3. Implementing a hot-standing disaster recovery site guarantees zero data loss (RPO=0) for an AICC deployment without any additional configuration.

A) True
B) False

4. A "concurrent session" licensing model for AICC is directly tied to the number of named agent accounts, regardless of how many are logged in simultaneously.

A) True
B) False

5. In the context of AICC security, what is "role-based access control" (RBAC)?

A) A method for restricting system access to authorized users based on their role within the organization.
B) A technique for encrypting voice calls.
C) A feature for blocking unwanted calls.
D) A protocol for authenticating SIP endpoints.

Solutions: