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Microsoft AB-620 Exam Syllabus Topics:

Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:

1. Drag and Drop Question
A company builds agents in Copilot Studio in a development environment.
The agents are packaged inside a solution and deployed by using Power Platform Pipelines to test and production environments.
The company has the following requirements that must be met:
- Production deployments are limited to a defined set of users who are
responsible for that stage.
- The same solution is reused across all environments without editing
its components.
- The production environment always receives a locked-down version of
the solution.
You need to configure the pipeline and solution behavior to meet the requirements.
What should you configure? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

2. An agent must escalate to a live human agent when it cannot resolve a customer issue, and hand off full conversation context. Which node should you add to the topic?

A) Redirect to another topic node
B) Escalate to a live agent (handoff) node
C) Adaptive card node
D) End of conversation node

3. Drag and Drop Question
A company wants to extend an agent in Copilot Studio by calling an external REST API to retrieve and update data.
To meet the business needs, the REST API must be added following a correct dependency order.
You need to add a REST API to the agent so it can be invoked during conversations.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

4. A team is standardizing ALM for agents in Copilot Studio.
The team requires a custom solution that includes agents. The solution must support ALM scenarios, such as managing and transporting agent assets across environments and pipeline deployments.
You need to create an ALM-ready custom solution in Copilot Studio.
What should you do?

A) Export the custom solution as a managed solution and import it into production.
B) Export the agent directly and then import it into another environment.
C) Create a new custom solution from the Solutions area.
D) Publish the agent to a channel and use that channel configuration as the ALM container.

5. Hotspot Question
A company uses an agent flow that occasionally requires human input before continuing execution.
Some automated actions must pause until a human provides a decision or additional information.
The flow must be configured to:
- Capture a human response for use in later steps.
- Continue processing within the same flow run after the response is
submitted.
- Wait for a manual decision before proceeding.
You need to configure a human-in-the-loop agent flow.
Which setting should you configure for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Solutions: