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Benefits in Obtaining Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Genesys certifications lead to higher quality performance, recognized credibility, and greater customer success.

Certification Advantages Upon completion of this course, you will be to:

• Configure the SIP components of an IC system
• Monitor, capture, and troubleshoot SIP traffic
• Deploy Genesys products in a VoIP environment
• Install and configure Interaction Center components
• Configure deployment scenarios

Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Introduction to ACD Tools
• Configuring Client Button and Queue Columns
• Security and Compliance Enhancements
• Introduction to PureConnect Application Suite
• Basics of Interaction Reporter
• Overview of Interaction Center Business Manager
• Configuring Stations
• Configuring ACD
• Using Response Management Libraries
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Managed IP Phone Configuration and Templates
• Managed IP Phone Network Provisioning
• Managing Licenses
• Basics of Interaction Supervisor
• Understand the configuration options available for ACD/Skills-Based routing
• Workgroups ACD Skills
• Status Messages, Account Codes, and Wrap-up Codes
• Identify the components of the Interaction Administrator interface
• Overview of Client Templates

Configuring Call Flows

• Overview of Custom Profiles
• Overview of Default Schedule
• Create and configure operations that comprise an Interaction Attendant menu
• Overview of Default Profile
• Email Operations
• Manage Voice Prompts
• Structure of a Node
• Recognize and use the files and storage structure used by the Interaction Attendant
• Email Profiles
• Queue Operations
• Default Auto Attendant set of menus and operations
• Standard Inbound Operations
• Email Schedules
• Overview of Interaction Attendant user interface
• Schedule Configuration
• Publish, import, and export a new Interaction Attendant configuration

Interaction Center Certified Engineer (ICCE) Bootcamp

• TroubleShooting
• Configure Regionalization
• DID/DNIS Routing
• IC Survey File
• Interaction Center Security Methods
• Gateways Overview
• Reporting Tables
• SIP Line Configuration
• Codecs
• Post Installation Configuration
• Configuring IC Switchover Process
• Interaction Center Platform Overview
• Directory Server
• Dial Plan
• SIP Proxy
• IC System Manager
• New License Generation
• Running Setup Assistant
• DNS Server
• Configure SIP addresses
• Using Interactive Update Client
• Log Retrieval Assistant
• Licensing Users and Stations
• Understanding Lines and Groups
• IC Licensing Overview
• Configure Interaction Media Server
• Interactive Update Provider Overview
• License Management and Allocation
• Log Viewer
• Installing IC and Interaction Media Server
• Interaction Subsystems
• SIP Station Configuration
• WireShark Analyzer
• Interaction Center Architecture
• Configure Line Groups
• Database Server
• DHCP
• Site Information

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How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost

The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.

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