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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A) You can connect to all versions of CMS with the Openlink driver.
B) If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.
C) You need to useaSolaris User.
D) If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.
E) The CMS Supervisor must beinstalledon the ACCCM Server.

2. A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)

A) WebDAV Publishing
B) ASP CGI
C) ActiveServerPages
D) MessageQueuing
E) enable Network DTC access

3. The customer has installed Avaya Contact Center Control Manager (ACCOM) and will be using ACCCM to manage their Avaya IQ servers. The customer requires that a separate user be used for the integration with IQ. Which current account must the new account have the equivalent permissions as?

A) sroot
B) craft
C) avaya
D) admin

4. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A) The administrator did not checkthe'Save CM box'in the action list for the action.
B) The administratordid not assign a schedule to the job.
C) The administrator did notcreate a task for the job.
D) The administrator did not check 'enabled' for the scheduledjob.

5. You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

A) Microsoft MVC
B) .NET Framework 4.0
C) Microsoft Silverlight
D) Microsoft IIS

Solutions: