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Last Updated: Aug 01, 2026

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Avaya 6002.1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: System Configuration & Administration30%- Trunk groups, signaling, and call routing
- IP endpoints, DCP, and SIP devices
- Media gateways and circuit packs
- SAT commands and system parameters
Topic 2: CM Messaging Integration & Configuration20%- Mailbox and user provisioning
- CM Messaging server installation
- Integration with Communication Manager
- Voice mail features and call coverage
Topic 3: Avaya Aura Communication Manager R6.0 Installation & Deployment25%- Software installation and upgrade procedures
- Survivable remote and duplex configurations
- Server platforms and templates
- System Platform and WebLM licensing
Topic 4: Maintenance, Monitoring & Troubleshooting10%- Common fault isolation and resolution
- Alarm monitoring and logging
- Backup and restore procedures
- Gateway and endpoint troubleshooting
Topic 5: Features, Protocols & Interoperability15%- SIP, H.323, and DCP protocols
- Shuffling, hairpinning, and media management
- Integration with Session Manager and third-party systems
- Encryption and security settings

Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:

1. Hunt group number 99, with group extension 4199, is administered for messaging.
Which command needs to be executed at the SAT terminal to troubleshoot hunt group 99?

A) View logs real time huntgroup 99
B) List trace hunt-group 4199
C) Shoe tracelog huntgroup 4199
D) Display real time logs hunt group 99


2. Which procedure must be followed while, migrating from CM 5.2.1 (S8800 Server with 2 HDD) to CM 6.0?

A) Insert 3rd hard drive, run raid CD, and than run raid CD after rebooting.
B) Insert the hard drive and the 3rd hard drive is incorporated automatically.
C) Take backup, store the backup locally, insert 3rd hard drive, and then run Raid CD after rebooting.
D) Insert the raid CD, reboot the server, and than take backup.


3. When using the Avaya Site administrator CEDI interface, which command would be used to check the configuration of telephone set with the extension of 1000?

A) Print station 1000
B) Show station 1000
C) View station 1000
D) Display station 1000


4. When using the Avaya Site Administrator GEDI interface, which command would be used to confirm the media gateway number 3 is registered?

A) Display media-gateway 3
B) Print media-gateway 3
C) Show media-gateway 3
D) View media-gateway 3


5. Which three statements are true for a configuration that consists of Duplicated S8800 main servers with a duplicated port network and is a survivable core? (Choose three)

A) Hardware Duplication exists between the two main S8800 servers.
B) The two main servers have duplication IPSls
C) Software duplication exists between the two main S8800 servers.
D) The main servers share a single control network
E) All Clam media and Medpro cards must be in a one subnet


Solutions:

Question # 1
Answer: B
Question # 2
Answer: C
Question # 3
Answer: D
Question # 4
Answer: A
Question # 5
Answer: B,C,E

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