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Universal Containers offer repair services for customers' capital equipment. Sometimes, a customer may ask a repair technician to take a look at another piece of equipment while they're on-site.
How can Universal Containers give the field worker the flexibility to extend the time on site and track that they performed service on another piece of equipment?

• A. Add two custom fields: a custom checkbox field on the Service Appointment, that if selected will trigger the creation of another Service Appointment related to the same asset with an 'Immediately follow' dependency to the current Service Appointment, and a number field to capture the duration of the new service
• B. Have the technician add the additional piece of equipment serviced to the 'Related Assets' list on the Work Order, and capture the 'Actual End date' upon completion
• C. Create a custom text field on the Work Order that will capture 'Additional work onsite' and have the Salesforce administrator update the Asset with a custom field called 'Date of the last service'
• D. Build a Field Service Mobile flow and set it as a Mobile App Extension flow that will create a Work Order Line Item populating the Asset and extend the 'Duration' and 'Scheduled End' time of the Service Appointment. Leverage 'Scheduling Recipes' so optimization can reshuffle the remainder of the day, if the extended time requested is greater than 10 minutes

Universal Containers has family-friendly Scheduling Policies and wants to allow Service Resources to miss work for 'Family Time'. The Resource Absence functionality can be configured to meet this requirement.
Which three statements are true about Resource Absence? (Choose 3 options)

• A. Only out-of-the-box 'Type' values are considered for optimization
• B. For Resource Absences created from the SFS App to be considered for scheduling and optimization,
  'Non-Availability' must be selected as the default record type
• C. Dispatchers cannot view custom Resource Absence values in the Gantt
• D. Service Resources can view and manage their Absences from the Profile tab in the Field Service Mobile App
• E. Out-of-the-box Resource Absence 'Type' values include Vacation, Meeting, Training, and Medical

Out of the below options, which three questions should a consultant typically ask during the first day of an initial implementation?

• A. What are the different types of services provided to customers? What are the skills required and the estimated duration?
• B. How are the different business units set up? Geographical/ functional/ both?
• C. What needs to be synced with Salesforce? What integration is needed with external apps?
• D. What Service Objectives and what should their corresponding weights be within the different Scheduling Policies?
• E. Which Dynamic Gantt features should be incorporated into the use cases?

A customer wants to collect a mobile worker's geolocation history in the Field Service Mobile App only for some of the resources, while for others, they want this option to be disabled.
How can a consultant implement this requirement?

• A. Create two 'Field Service Mobile Settings' records and assign it to the relevant profiles, one with the
  'Collect Service Resource Geolocation History' set to 'True' and the other set to 'False'
• B. Under the 'Field Service Settings', go to the 'Mobile App Configuration' tab and select which profiles should be included in the geolocation collection process
• C. Under the 'Field Service Settings', go to the 'Mobile App Configuration' tab and select which users should be included in the geolocation collection process
• D. Under the 'Field Service Mobile Settings', set the 'Collect Service Resource Geolocation History' to
  'True'

Universal Containers would like customers to be able to schedule appointments themselves in addition to being able to schedule appointments by calling into the call center.
Which two options should an architect recommend to meet UC's requirements? (Choose 2 options)

• A. Book Appointment global action
• B. Communities Book Appointment action
• C. Get Candidates global action from the Gantt chart
• D. Nightly recurring optimization job