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Updated: Nov 11, 2026

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Microsoft MB-910 Deutsch Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Fundamentals (CRM)
Exam Number:MB-910
Passing Score:700
Certificate Validity Period:Certification does not expire
Available Languages:Chinese (Simplified), Japanese, Korean, English
Exam Format:Multiple-choice, Multiple-select
Exam Price:$99 USD
Related Certifications:Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Real Exam Qty:40-50
Exam Duration:60 minutes
Sample Questions:Microsoft MB-910 Deutsch Sample Questions
Exam Way:Online proctored exam available through Pearson VUE
Pre Condition:No formal prerequisites required; however, basic understanding of CRM concepts is recommended
Official Syllabus URL:https://learn.microsoft.com/en-us/certifications/exams/mb-910

Skills measured

  • Describe Dynamics 365 Field Service (15-20%)
  • Describe Dynamics 365 Customer Service (15-20%)
  • Describe Dynamics 365 Marketing (10-15%)
  • Describe Dynamics 365 Sales (15-20%)
  • Describe Project Operations (15-20%)
  • Describe shared features (15-20%)

Microsoft MB-910 Deutsch Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe Dynamics 365 Sales: This section enables business owners to explore the core functionality of Sales within Dynamics 365, including lead and opportunity management. It also covers Sales capabilities and related apps, focusing on automation tools that optimize sales processes and foster efficient relationship management.
Topic 2
  • Describe Dynamics 365 Customer Service: Through this topic, business owners learn how to enhance service delivery by exploring Customer Service features, such as case management and self-service portals. Moreover, it describes Customer Service capabilities and related apps, highlighting tools for streamlining customer support operations.
Topic 3
  • Explore the core capabilities of customer engagement apps in Dynamics 365: Business owners are introduced to the foundations of customer engagement apps, providing an understanding of unified data management and customer interaction tracking. Additionally, it highlights shared activities and integration options to ensure seamless operations across apps within the Dynamics 365 ecosystem.
Topic 4
  • Describe Dynamics 365 Field Service: This section focuses on the Field Service functionalities, such as work order management and resource scheduling. It further describes capabilities related to Field Service, emphasizing how these tools improve service delivery in field operations and strengthen customer satisfaction.
Topic 5
  • Describe Dynamics 365 Customer Insights: In this topic, business owners gain knowledge of Customer Insights - Journeys to better understand customer interactions and campaigns. Additionally, it explores Customer Insights - Data, which emphasizes data collection and analysis for improved decision-making. This topic is pivotal for comprehending how to tailor customer experiences effectively.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

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