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Updated: Aug 12, 2026
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CIPS L5M9 Exam Overview:
| Certification Vendor: | CIPS (Chartered Institute of Procurement & Supply) |
| Exam Name: | Operations Management |
| Exam Number: | L5M9 |
| Exam Format: | Objective response, Multiple-choice questions (MCQs), Scenario-based questions |
| Passing Score: | 50% |
| Related Certifications: | CIPS Level 5 Advanced Diploma in Procurement and Supply |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Recommended Training: | CIPS Study Resources |
| Exam Registration: | CIPS Official Qualifications Portal |
| Sample Questions: | CIPS L5M9 Sample Questions |
| Exam Way: | Computer-based or center-based objective response exam (CIPS approved test centres or remote proctoring depending on region). |
| Pre Condition: | No formal prerequisite for L5M9 beyond being enrolled in CIPS Level 5 Advanced Diploma modules. |
| Official Syllabus URL: | https://www.cips.org/qualifications |
CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations Management Concepts | - Definition and scope of operations management
|
| Operations Processes and Systems | - Process design and analysis
|
| Quality and Reliability Management | - Failure prevention and recovery
|
| Performance Improvement in Operations | - Performance measurement and benchmarking
|
| Operations Strategy and Performance | - Operations strategy development
|
CIPS Operations Management Sample Questions:
1. A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?
A) preventative
B) run to breakdown
C) reactive
D) condition-based maintenance
2. Which of the following is not an example of Statistical Process Control?
A) Check Sheet
B) Histogram
C) Scatter Diagram
D) Flowchart
3. At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?
A) on a faulty item if it is returned from a customer
B) at regular intervals during the manufacturing process
C) once all items have been processed, before the are sent to customers
D) before manufacturing begins
4. The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?
A) the process produces as little waste as possible
B) the process meets the intended purpose
C) the process is cost-effective
D) the process is optimised
5. What is the purpose of a quality circle?
A) to resolve problems in the workplace
B) to reduce the number of defects
C) to increase turnover
D) to mitigate risks to the organisation
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
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