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Updated: Aug 06, 2026
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To fully qualify for the ITILSC-OSA exam, more prerequisites are needed, and they include:
- Having between 2 and 4 years of experience as a specialist who has worked with ITSM is highly advised;
- The ITIL Foundation certificate in ITSM;
- At least 12 hours of personal study, which involves a review of the required syllabus as well as critical aspects of core guidance of the ITIL Service Operation that is directed at the exam preparation, and to be specific at Chapter 2 that deals with the service management as a practice.
- Not less than 30 hours of training, which exclude breaks as well as time for summary review, and which should have to be accessed through an authorized trainer or an e-learning plan that has an accreditation;
How to study the ITILSC-OSA Exam
There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams. Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. ActualTestsQuiz expert team recommends you to prepare some notes on these topics along with it don't forget to practice ITILSC-OSA Exam exam dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks.
EXIN ITILSC-OSA Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL Intermediate Capability: Operational Support and Analysis (OSA) |
| Exam Number: | ITILSC-OSA |
| Real Exam Qty: | 8 scenario-based multiple choice questions |
| Exam Format: | Scenario-based multiple choice, Multiple answer questions |
| Passing Score: | 70% (28/40) |
| Exam Duration: | 90 minutes |
| Related Certifications: | ITIL Foundation ITIL Intermediate Capability: Service Offerings and Agreements (SOA) ITIL Intermediate Capability: Planning, Protection and Optimization (PPO) ITIL Managing Across the Lifecycle (MALC) |
| Available Languages: | English |
| Exam Price: | Approximately USD 250 (varies by region and exam institute) |
| Certificate Validity Period: | 3 years |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN ITIL Certification Page |
| Sample Questions: | EXIN ITILSC-OSA Sample Questions |
| Exam Way: | Computer-based exam (online proctored or test center) |
| Pre Condition: | ITIL Foundation certification is required before taking this exam. |
| Official Syllabus URL: | https://www.exin.com |
Certification Path
The ITILSC-OSA certification includes only one ITILSC-OSA certification exam.
ITILSC-OSA Exam Details
The ITILSC-OSA test will carry 8 scenario-based questions in the form of multiple-choices and has a required minimum score of 70%. It is a closed-book test and will be lasting for 1.5 hours. If the language you are using to take the official exam is not your mother tongue, then you are allowed up to 2 hours to finish. In furthering your interests in the exam, a dive into the relevant training course is a great way to proceed.
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Management | - Major incident handling - Incident lifecycle and workflow |
| Topic 2: Service Desk | - Roles and responsibilities of service desk - Service desk structure and models |
| Topic 3: Access Management | - Authorization and rights management - Identity and access control principles |
| Topic 4: Problem Management | - Root cause analysis techniques - Known error database usage |
| Topic 5: Event Management | - Event detection and filtering - Event correlation and response |
| Topic 6: Request Fulfilment | - Request models and workflows - Standard service requests handling |
| Topic 7: Operational Activities | - IT operations management practices - Monitoring and control activities |
| Topic 8: Service Operation Principles | - Purpose and value of Service Operation - Functions and processes in Service Operation lifecycle phase |
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