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Updated: Aug 22, 2026
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ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | BCS (British Computer Society, formerly ISEB) / Axelos (PeopleCert delivery) |
| Exam Name: | ISEB The Foundation Examination - ITIL Foundation (ITIL V3 Foundation) |
| Exam Number: | ISEB-ITILF |
| Certificate Validity Period: | Varies by scheme (ITIL v3 certifications typically did not expire; ITIL 4 certifications require renewal every 3 years) |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 multiple-choice questions |
| Exam Price: | Approximately £150–£350 (varies by region and provider) |
| Available Languages: | English, Other languages may be available depending on test provider |
| Related Certifications: | ITIL Practitioner ITIL Managing Professional ITIL Strategic Leader ITIL 4 Foundation |
| Exam Format: | Multiple choice, Closed book, One correct answer per question |
| Passing Score: | 65% (26/40) |
| Recommended Training: | ITIL Official Training (Axelos / PeopleCert Accredited) PeopleCert Training Courses |
| Exam Registration: | BCS Certification Portal PeopleCert ITIL Exams |
| Sample Questions: | ISEB ISEB-ITILF Sample Questions |
| Exam Way: | Online proctored or authorized test center (depending on provider) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.bcs.org / https://www.peoplecert.org |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management Concepts | - Definition of service and value creation - Stakeholders and service relationships |
| Core Principles and Terminology | - Basic ITIL terminology and concepts - Service value system overview |
| ITIL Service Lifecycle | - Service Transition - Continual Service Improvement (CSI) - Service Strategy - Service Operation - Service Design |
| Key ITIL Processes and Functions | - Incident and Problem Management - Configuration Management (CMDB concepts) - Change Management - Service Desk function |
ISEB The Foundation Examination - ITIL® Sample Questions:
1. What are the categories of events described in the ITIL service operation book?
A) Scheduled, unscheduled, emergency
B) Informational, warning, exception
C) Warning, reactive, proactive
D) Informational, scheduled, normal
2. Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites
A) 1 and 3 only
B) 1, 3 and 4 only
C) All of the above
D) 1, 2 and 3 only
3. Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management
A) All of the above
B) 3 and 4 only
C) 1, 2 and 3 only
D) 1, 2 and 4 only
4. Availability management is directly responsible for the availability of which of the following?
A) Components and business processes
B) IT services, components and business processes
C) IT services and components
D) IT services and business processes
5. Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution
A) 2 only
B) 1 only
C) None of the above
D) Both of the above
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
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