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Updated: Jul 26, 2026
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IBM C9510-526 Exam Overview:
| Certification Vendor: | IBM |
| Exam Name: | IBM Application Integration Middleware L1 Support Application Development |
| Exam Number: | C9510-526 |
| Exam Duration: | 120 minutes |
| Exam Price: | Approx. $200 USD (varies by region) |
| Real Exam Qty: | 55-61 |
| Passing Score: | 63% |
| Available Languages: | English |
| Certificate Validity Period: | Not specified |
| Exam Format: | Multiple Choice |
| Related Certifications: | IBM WebSphere IBM Integration Bus |
| Recommended Training: | IBM Integration Bus Education IBM Redbooks for Integration |
| Exam Registration: | Pearson VUE Testing IBM Certification Registration |
| Sample Questions: | IBM C9510-526 Sample Questions |
| Exam Way: | Proctored online or at authorized test centers |
| Pre Condition: | Basic knowledge of IBM Integration Bus, application integration concepts, and IT support procedures; no formal prerequisite exam required |
| Official Syllabus URL: | No longer available (retired exam) |
IBM C9510-526 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Problem Determination & Analysis | 25% | - Common errors and resolution steps - Log collection and interpretation - Trace and diagnostic tools - EcuRep and Assist on Site (AOS) usage |
| Topic 2: IBM Integration Bus Architecture & Runtime | 25% | - IBM Integration Bus v10 core components - Security and access control - Message flows and execution groups - Runtime topology and deployment models |
| Topic 3: Technical Documentation & Customer Support | 20% | - Writing clear technical communications - Support metrics: HPP, EPSAR reporting - IBM Redbooks, Technotes, and Techdocs |
| Topic 4: L1 Support Processes & PMR Management | 30% | - Severity levels and response guidelines - Problem Management Record (PMR) lifecycle - CallCenter and OneTeam tools usage - Escalation procedures to L2/L3 support |
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. When actively working with a customer on a PMR and the problem is resolved, what is the best practice to close the PMR?
A) Ask the customer for positive confirmation that the problem is resolved and follow-up a week later even if the customer states the PMR may be closed.
B) Close the PMR without asking the customer if there is anything else IBM can help with.
C) Ask the customer for positive confirmation that the problem is resolved and that they agree the PMR may be closed.
D) Discuss with a coworker as to whether the PMR should be closed.
2. Explain why the customer would use a Problem Management Record (PMR) online tool (e.g.. Electronic Service Request (ESR), Service Request (SR))?
It is an IBM application where customers can:
A) download official patches and fixes for their PMRs.
B) open, update and list their PMRs.
C) search for old PMRs, including their own.
D) register and ask for software support.
3. What would a L1 support professional use Really Simple Syndication (RSS) feed for?
A) to program an application.
B) as a reliable tool for Site Services.
C) to change a Web page.
D) to subscribe to updates from a Web page.
4. A customer opens a Problem Management Record (PMR) electronically and provides a ComplD. The Level 1 support professional cannotfind entitlement for this CompID. When informing the customer that no support contract was found, the customer sends a fax to the L1 support professional with the customer's support document including the Passport Advantage number and customer number.What should the L1 support professional do in this case?
A) Close the PMR.
B) Create a secondary PMR and requeue it to the entitlement exception team and work on the primary PMR after entitling it with "no valid contract".
C) Re-entitle the PMR for any product and work on the PMR.
D) Create a secondary PMR and requeue it to the entitlement exception team and requeue the primary PMR to the feedback queue until notified by the entitlement exception team.
5. Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?
A) IBMBluebooks
B) IBMTechbooks
C) IBMTechnotes
D) IBMRedbooks
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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