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Updated: Aug 01, 2026
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IBM A2010-656 Exam Overview:
| Certification Vendor: | IBM |
| Exam Name: | Assess: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation |
| Exam Number: | A2010-656 |
| Exam Duration: | 90 minutes |
| Related Certifications: | IBM Certified Deployment Professional - SmartCloud Control Desk V7.5 |
| Exam Format: | Multiple-choice, Multiple-response |
| Passing Score: | 65% |
| Available Languages: | English |
| Certificate Validity Period: | No official expiration (per IBM policy) |
| Real Exam Qty: | 57 - 65 |
| Exam Price: | Approx. $200 USD (varies by region) |
| Recommended Training: | IBM SmartCloud Control Desk V7.5 Training |
| Exam Registration: | IBM Training & Certification Pearson VUE Registration |
| Sample Questions: | IBM A2010-656 Sample Questions |
| Exam Way: | Online proctored or at authorized Pearson VUE testing centers |
| Pre Condition: | Basic knowledge of IT service management, SmartCloud Control Desk interface, and database concepts; no mandatory prerequisite exams |
| Official Syllabus URL: | https://www.ibm.com/training/certification |
IBM A2010-656 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Customization | 30% | - Application customization options - Service request definition and attributes - Workflow design and automation - Service catalog setup and configuration |
| Topic 2: Architecture and Core Concepts | 20% | - SmartCloud Control Desk V7.5 architecture - Service Request Management framework - Database and integration components |
| Topic 3: Service Level Management | 15% | - SLA monitoring and reporting - SLA definition and configuration - Breach handling and escalation |
| Topic 4: Service Request Management Processes | 25% | - Request creation and submission - Escalation and notification rules - Approval and fulfillment processes - Status management and closure |
| Topic 5: Integration and Administration | 10% | - System maintenance and performance tuning - Integration with other IBM Tivoli products - Security and access control |
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