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Updated: Jul 20, 2026
No. of Questions: 40 Questions & Answers with Testing Engine
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Nortel 920-470 Exam Overview:
| Certification Vendor: | Nortel |
| Exam Name: | Converged Office for Communication Server 1000 Release 5.x Planning and Engineering |
| Exam Number: | 920-470 |
| Exam Price: | Retired, historical price ~$125–$150 USD |
| Certificate Validity Period: | 2 years |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Single Answer, Multiple Answer |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 39–55 |
| Related Certifications: | Nortel Unified Communications Certification Track Communication Server 1000 Specialist |
| Recommended Training: | Nortel Official Training: Converged Office for CS 1000 Rls 5.x |
| Exam Registration: | Nortel Certification Portal (Legacy) |
| Sample Questions: | Nortel 920-470 Sample Questions |
| Exam Way: | Proctored onsite at authorized test centers; retired exam no longer available |
| Pre Condition: | Basic knowledge of CS 1000 architecture, IP networking, and Nortel UC solutions; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.nortel.com |
Nortel 920-470 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting & Support | 10% | - Monitoring and logging tools - Performance optimization - Common issues and resolution |
| Topic 2: Security & Administration | 15% | - Backup and restore procedures - Security policies and hardening - Authentication and authorization |
| Topic 3: Planning & Design Requirements | 25% | - Network infrastructure and bandwidth planning - Server and storage sizing - Redundancy and high availability design |
| Topic 4: Converged Office Features & Configuration | 30% | - SIP trunking and protocol configuration - Integration with CS 1000 call processing - User services and feature sets |
| Topic 5: Converged Office Overview & Architecture | 20% | - Unified communications principles - CS 1000 Release 5.x platform requirements - Solution components and interoperability |
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