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Updated: Jun 01, 2026
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1. You are monitoring a corporate network when a number of routers begin reporting high CPU utilization. Console alarms indicate detection of excessive BPDUs. What is the probable cause of these threshold crossing alarms?
A) multiple broken VLANs
B) Spanning Tree Protocol failure
C) loss of access to the Internet
D) route flapping
2. DRAG DROP
3. According to the ITIL@ v3 framework, how should special types of incidents, such as redundant power supply failure, be handled?
A) Treat the incident as a service issue and use the appropriate escalation guidelines.
B) Treat the incident as a critical issue and trigger management escalation.
C) Treat the incident as an outage and follow the appropriate process.
D) Treat the incident as an operational issue and follow the appropriate process.
4. According to the ITIL@ v3 framework, who should review the incident reports?
A) the incident and problem manager
B) the incident manager
C) the operations team
D) the incident, problem, and change manager
5. According to the ITIL@ v3 framework, which two options are the best way to manage device configurations? (Choose two.)
A) standardize on global configuration templates
B) have a central repository of approved configuration
C) have a robust asset management system
D) enforce change management procedures
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: Only visible for members | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A,B |
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