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Updated: May 30, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
A) Avaya Solutions Platform Servers
B) Oracle Fire V880/V890
C) Oracle Sun Blade 150
D) CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
E) Amazon Web Services
2. The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)
A) In AEP 7.2.x, full ports may be bundled with speech.
B) The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
C) The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
D) The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
E) In AEP 7.2.x, full ports cannot be bundled with speech.
3. A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
A) Customer Feedback
B) Expert Agent Selection
C) Workforce Management
D) Enterprise Analytics
E) Quality Monitoring
4. A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
A) Avaya Aura® Elite Multichannel
B) Avaya Call Management System
C) Avaya Intelligent Customer Routing
D) Avaya IX™ Workforce Engagement
5. A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)
A) EMC-CORE
B) EMC-VMS
C) EMC-IDS
D) EMC-SQL-DB
E) EMC-XML
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: A,B,D | Question # 3 Answer: A,C,E | Question # 4 Answer: B | Question # 5 Answer: A,C,D |
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