Pass with professional 1Z0-1064-21 actual quiz materials

Oracle 1Z0-1064-21 Exam Overview:

Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It is configured exclusively via the Engagement Cloud Security Console.
B) It enablesanonymous users to search the DCS knowledge base.
C) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
D) It does not require matching passwords between Engagement Cloud and DCS.

2. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You can generate tasks for the SR object from the workflow.
B) You can send an e-mail notification to specified recipients.
C) You will be required to code any new workflow actions in Groovy.
D) You can define the workflow to run when certain fields of the SRobject are changed.
E) You must make the changes using the Page Composer tool.
F) You can modify the workflow to update field values within the SR object.

3. Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A) Easy to Search: Knowledge Articles content and Service Request contextcan be used together to recommend the best Knowledge Articles to an agent.
B) Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
C) Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
D) In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
E) Shared Acrossthe Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

4. Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A) In the Work Assignments section, modify the defaultvalue in the Capacity field to a new value.
B) Modify the default values in the Capacity fields for the channels.
C) Select the Manage Capacities task.
D) In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

5. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
B) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
C) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.
D) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.

Solutions: