Choosing our Oracle 1Z0-1038-21 study material, choosing success. Choosing us, choosing high efficiency!
Updated: Jul 31, 2026
No. of Questions: 95 Questions & Answers with Testing Engine
Download Limit: Unlimited
Choosing ActualTestsQuiz 1Z0-1038-21 actual quiz materials, Pass exam one-shot. The core knowledge of our 1Z0-1038-21 actual test torrent is compiled based on the latest real questions and similiar with the real test. Also we provide simulation function to help you prepare better. You will feel the real test type and questions style, so that you will feel casual while in the real test after preparing with our 1Z0-1038-21 actual quiz materials.
ActualTestsQuiz has an unprecedented 99.6% first time pass rate among our customers.
We're so confident of our products that we provide no hassle product exchange.
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Service Center 2021 Implementation Essentials |
| Exam Number: | 1Z0-1038-21 |
| Related Certifications: | Oracle Service Center 2021 Certified Implementation Specialist Oracle Service Center 2022 Implementation Professional |
| Available Languages: | English |
| Passing Score: | 62% |
| Exam Format: | Multiple Choice Questions (MCQ) |
| Exam Duration: | 90 minutes |
| Exam Price: | USD 245 |
| Real Exam Qty: | 95 |
| Sample Questions: | Oracle 1Z0-1038-21 Sample Questions |
| Exam Way: | Online proctored or onsite testing through Oracle testing providers (e.g., Pearson VUE or PSI). |
| Pre Condition: | No mandatory prerequisite exam; Oracle recommends hands-on experience with Oracle Service Center and Oracle CX products. |
| Official Syllabus URL: | https://education.oracle.com/oracle-service-center-2021-implementation-essentials/trackp_O_SVC21_IES |
| Section | Objectives |
|---|---|
| Service Center Configuration and Setup | - User Authentication and Access
|
| Reporting and Analytics | - Standard Reporting Tools
|
| User Interface Customization | - Message Templates and Branding
|
| API and Integration | - JavaScript API Events
|
| Service Processes and Case Management | - Agent Productivity Tools
|
1. Which two statements are true about safe mode in relation to add-ins?
A) It is a profile setting that must be enabled for a profile.
B) It allows an agent desktop to log in to the application with local add-in files.
C) It is a setting that must be enabled at the interface level.
D) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
E) It allows an agent desktop to log in to the application without any add-ins.
2. Which three options are not supported in a Browser User Interface workspace?
A) The mixing of HTTP and HTTPS is not supported because i is a security violation.
B) The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
C) Any site trying to navigate to a top-level page will not be rendered.
D) Any site which does not want to be embedded insidean iframe will not be rendered.
E) Theauthorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
3. An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?
A) Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
B) Agents will get incidents only from the ql queue.
C) Agents cannot use the Fill Inbox functionality because the pull policy is manual.
D) Agents can use the Fill Inbox functionality to select any of the three queues.
4. Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?
A) There are no return events listed in the incident workflow for the script use.
B) There are no script beginning and ending buttons enabled for the script pages.
C) There are no exit or finished events being triggered on the script pages.
D) The agents cannot get to the pages where they can end the script.
5. Your customer would like to send a communication about a product that is applicable only to its user base in the USA.
Which three actions should you perform?
A) Create a report of contacts whose contact home
B) Add the segment in step (d) to the Audience tab in the Included section.
C) Create a broadcast survey.
D) Create a segment of contacts whose contact home country is USA.
E) Create a transactional survey.
F) Add the report in step (c) to the Audience tab in the Included section.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A,B,D | Question # 3 Answer: D | Question # 4 Answer: A,B | Question # 5 Answer: C,D,E |
Hi, your 1Z0-1038-21 exam materials are very outstanding. I have finished my 1Z0-1038-21 exam just now. Luckily, most of the questions in my exam are from your study materials. Perfect! Thank you, ActualTestsQuiz!
The 1Z0-1038-21 exam questions are very helpful and 95% in the real exam covered.Thanks!
I hadn’t even the slightest problem in understanding the various concepts and easily went through all the major concepts within a few days. 1Z0-1038-21 dumps helped me achieve an outstanding success. I owe thanks to all those who devised such a perfect plan of exam preparation!
The 1Z0-1038-21 study guide successfully helped me pass my exam so i have to say it is a great reference material and you should pass as well!
The 1Z0-1038-21 learning materials helped me a lot to pass 1Z0-1038-21 exam. Buy now if you need to pass the 1Z0-1038-21 exam!
One of my colleagues passed the 1Z0-1038-21 exam and surprised everyone in the office. He introduced ActualTestsQuiz to us, and I passed exam too.
Disclaimer Policy: The site does not guarantee the content of the comments. Because of the different time and the changes in the scope of the exam, it can produce different effect. Before you purchase the dump, please carefully read the product introduction from the page. In addition, please be advised the site will not be responsible for the content of the comments and contradictions between users.
After purchasing our 1Z0-1038-21 actual quiz torrent, you have no need to worry too much about your exam while you have work or have daily life entertainment. Our 1Z0-1038-21 actual test materials are compiled and revised by our experienced educational elites based on the latest real exam questions and answers, so that our exam questions are similiar with the real test, you can study and prepare your exam easily and simply with our 1Z0-1038-21 actual test braindumps. We ActualTestsQuiz put the benefits of users the first position.
Besides, we have the money back guarantee on the condition of failure. You just need to show us the failure score report and we will refund you after confirming.
You will receive an email attached with the 1Z0-1038-21 study material within 5-10 minutes, and then you can instantly download it for study. If you do not get the study material after purchase, please contact us with email immediately.
Yes, you will enjoy one year free update after purchase. If there is any update, our system will automatically send the updated study material to your payment email.
Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.
Test Engine: 1Z0-1038-21 study test engine can be downloaded and run on your own devices. Practice the test on the interactive & simulated environment.
PDF (duplicate of the test engine): the contents are the same as the test engine, support printing.
Once download and installed on your PC, you can practice 1Z0-1038-21 test questions, review your questions & answers using two different options 'practice exam' and 'virtual exam'.
Virtual Exam - test yourself with exam questions with a time limit.
Practice Exam - review exam questions one by one, see correct answers.
All the products are updated frequently but not on a fixed date. Our professional team pays a great attention to the exam updates and they always upgrade the content accordingly.
Yes. We have the money back guarantee in case of failure by our products. The process of money back is very simple: you just need to show us your failure score report within 60 days from the date of purchase of the exam. We will then verify the authenticity of documents submitted and arrange the refund after receiving the email and confirmation process. The money will be back to your payment account within 7 days.
We offer some discounts to our customers. There is no limit to some special discount. You can check regularly of our site to get the coupons.
Over 67295+ Satisfied Customers
