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Updated: Sep 14, 2026
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IBM 000-029 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V2 |
| Exam Number: | 000-029 |
| Exam Price: | ~$200 USD |
| Available Languages: | English |
| Exam Format: | Multiple-choice questions |
| Real Exam Qty: | 40 |
| Passing Score: | 67% |
| Related Certifications: | IBM Certified Solution Advisor - Tivoli Service Delivery and Process Automation Solutions 2009 Replaced by exam 000-591 |
| Certificate Validity Period: | Retired / No longer active |
| Exam Duration: | 60 minutes |
| Recommended Training: | IBM Redbooks - Tivoli ITSM Solutions IBM Education - Tivoli Service Delivery Fundamentals |
| Exam Registration: | Pearson VUE (retired) |
| Sample Questions: | IBM 000-029 Sample Questions |
| Exam Way: | Originally available at Pearson VUE testing centers; registration no longer accepted |
| Pre Condition: | No formal prerequisites; basic knowledge of IT service management and ITIL concepts recommended |
| Official Syllabus URL: | http://www-03.ibm.com/certify/certs/24013501.shtml (retired) |
IBM 000-029 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Evaluate the Customer's People and Processes | 20% | - Review existing ITIL or service management processes - Determine process improvement needs - Assess organizational roles and responsibilities |
| Topic 2: Establish the Customer's Baseline | 20% | - Understand customer business objectives and requirements - Identify gaps and opportunities - Assess current IT service management environment |
| Topic 3: Define Key IT Asset and Service Management Capabilities | 20% | - Workflow automation and process orchestration - Change and configuration management - Service desk and incident management |
| Topic 4: Create, Justify, and Deliver Solution Design/Recommendation | 20% | - Present and validate recommended solution - Map solution components to customer requirements - Develop business case and ROI analysis |
| Topic 5: Define IT Asset and Service Management Products | 20% | - Key features of Tivoli Service Request Manager - Overview of IBM Tivoli service management portfolio - Key features of Tivoli Process Automation Engine |
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