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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. キャパシティ管理のベスト プラクティスは何ですか?

A) サービスの提供に関する決定は、費用対効果の比較に基づいて行う必要があります。
B) サービス カタログを維持し、最新の状態に保つ必要があります。
C) 実際のパフォーマンスと予想される要件を文書化したキャパシティ計画は、少なくとも年に一度作成する必要があります。
D) インフラストラクチャ コンポーネントの回復力を測定し、キャパシティ プランに含める必要があります。

2. サービス提供者は、何らかのインシデントが発生した場合、サービスレベルが満たされなくなると考えます。顧客はいつ通知されますか?

A) 決してしない
B) 違反前
C) サービスレポート中
D) 侵害後

3. IT サービス継続計画を最新の状態に保つには、他のサービス管理プロセスからの入力が必要です
どのプロセスが最も貢献しているでしょうか?

A) 問題管理
B) 可用性管理
C) 変更管理
D) ITサービスの財務管理

4. 明確に定義されたプロセス構造には何を含める必要がありますか?

A) 期待される結果
B) 機能
C) タイムライン
D) 統計的サポート

5. マネジメントシステムの目的は何ですか?

A) すべての IT サービスの効果的な管理と実装に必要なポリシーとフレームワークを提供する
B) サービスのレベルを定義、同意、記録、管理するため
C) すべての IT サービスに対して重要業績評価指標 (KPI) が定義されていることを確認します。
D) 新しいサービスとサービスの変更が、合意されたコストとサービス品質で提供および管理可能であることを保証するため

Solutions: